Integrate Freshdesk with Spoke
Send information between Freshdesk and Spoke automatically, without writing any code, using Zoho Flow.
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Fetch the details of an existing team by name in Spoke when a new contact is created in Freshdesk
Integrate Freshdesk with Spoke using Zoho Flow. Whenever a new contact is created in Freshdesk, Zoho Flow automatically fetches the details of an existing team by name in Spoke. This integration keeps your workflows in sync and eliminates manual work.
Set up this flow in minutes — no coding required.
How it works
- The flow triggers when a new contact is created in Freshdesk.
- Zoho Flow fetches the details of an existing team by name in Spoke.
Fetch the details of an existing team by name in Spoke when a new contact is created in Freshdesk
Freshdesk + Spoke
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Supported triggers and actions
Integrate Freshdesk and Spoke using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket updated
Triggers when the details of an existing ticket are updated
Ticket note added
Triggers when a note is added to the selected ticket
Contact updated
Triggers when the details of an existing contact are updated
Ticket created
Triggers when a new ticket is created
Contact created
Triggers when a new contact is created
Resource created
Triggers when a new resource is created
Request created
Triggers when a new request is created
Request updated
Triggers when any detail of an existing request is updated
All Actions - Actions are the automated tasks
Create group
Creates a new group
Create contact
Creates a new contact
Create ticket
Creates a new ticket
Create company
Creates a new company
Add notes to ticket
Adds private or public notes to the selected ticket
Create forum
Creates a new forum in the selected category
Create forum category
Creates a new forum category
Update company
Updates the details of an existing company
Update contact
Updates the details of an existing contact
Update ticket
Updates the details of an existing ticket
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch company by ID
Fetches the details of an existing company by ID
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch group by ID
Fetches the details of an existing group by ID
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch company
Fetches the details of an existing company by domain
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Create text resource
Creates a new text resource in the knowledge base
File request
Files a new request
Update request
Updates the details of an existing request
Fetch user by search term
Fetches the details of an existing user by the specified search term
Fetch team by ID
Fetches the details of an existing team by ID
Fetch team by name
Fetches the details of an existing team by name
Fetch request by ID
Fetches the details of an existing request by ID
Fetch user by ID
Fetches the details of an existing user by ID
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
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What is Spoke?
Spoke is an intelligent ticketing system that uses AI to manage workplace requests and give your employees easy access to the information and services they need.
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Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >With Zoho Flow, we've been able to handle more projects, serve clients faster, and eliminate manual work across the board, saving over 180 hours annually. It's become an essential part of how we operate.
Hitesh Matlani
Director - Business Development and Operations, Avid Brio
With Zoho Flow as our integration engine, our productivity has increased at least five times. In some departments, it’s closer to ten.
David Mallo
CTO, Innoliving
I’m a lawyer by training, not a developer, but I built these flows myself. That says something about how accessible Zoho Flow is. It has helped us save over $100,000 and 1,200 hours every year.
Morten Lodal Askekilde
Chief Operating Officer, SHARC Energy
