Integrate Freshservice with Zoho Backstage

Send information between Freshservice and Zoho Backstage automatically, without writing any code, using Zoho Flow.

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Supported triggers and actions

Integrate Freshservice and Zoho Backstage using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Release created

Triggers when a new release is created

Asset created

Triggers when a new asset is created

Asset updated

Triggers when the details of an asset is updated

Problem created

Triggers when a new problem is created

Updated ticket

Triggers when any detail of a ticket is updated

Ticket created

Triggers when a new ticket is created

Updated problem

Triggers when any detail of a problem is updated

Updated release

Triggers when any detail of a release is updated

Order created

Triggers when a new order is created

Registration canceled by attendee

Triggers when a registration for an event is canceled by an attendee

Attendee registered for event

Triggers when an attendee registers for the selected event

Event created

Triggers when a new event is created

Order canceled

Triggers when an order is canceled

Attendee checked-in

Triggers when an attendee checks in to the selected event

Event republished

Triggers when an event is updated and then republished

Event published

Triggers when the organizer publishes the event microsite for the first time

All Actions - Actions are the automated tasks

Create ticket note

Creates a new ticket note

Create reply conversation

Creates a new reply conversation for the ticket

Create asset

Creates a new asset

Create department

Creates a new department

Create problem

Creates a new problem

Create requester

Creates a new requester

Create ticket

Creates a new ticket

Create release

Creates a new release

Create contract

Creates a new contract

Update asset

Updates the details of an existing asset

Update ticket

Updates the details of an existing ticket

Update problem

Updates the details of an existing problem

Fetch asset attribute

Fetches the details of an asset type's attribute (product or vendor) by its name

Fetch ticket by ID

Fetches the details of an existing ticket by ID

Fetch agent

Fetches the details of an existing agent by email or ID

Fetch department

Fetches the details of an existing department by its name or ID

Fetch ticket

Fetches the details of a ticket by its subject and the requester's ID/email address

Fetch asset

Fetches the details of an existing asset by either its name or ID

Fetch requester

Fetches the details of an existing requester by email or ID

Place order

Creates an order to buy ticket

Create event

Creates a new event in the selected portal

Cancel order

Cancels the specified order

Update event

Updates the details of an existing event

Fetch event

Fetches an event by ID

Fetch attendee in a event

Fetches the details of an existing attendee including its custom fields

Fetch ticket class details

Fetches the details of a ticket class by ID

Fetch order

Fetches the details of an existing order by order ID

What is Freshservice?

Freshservice is cloud based IT service management software. You can collaborate with your team, make informed decisions with the analytics, and manage your problems, change, and release.

Server Monitoring

What is Zoho Backstage?

Zoho Backstage is an enterprise event management tool that lets you design event websites, manage registrations, promote events, and connect with attendees efficiently.

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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Zoho Flow was the deal-maker for the whole Zoho platform. For everyone who wants to use more than one Zoho app, Zoho Flow is a must. Learn more

Louis Castellano

CEO, Lakeside CNC Group

Zoho Flow has automated our entire "Security Operations" process, saving us a lot of manual work and admin overhead, in turn enabling us to focus our efforts on providing clients with accurate and quality services.

Neville Mader

Director, Perth Security Services

With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Learn more

Toto

Technical Engineer, Master Liveaboards

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