Integrate Groove with TeamWave
Send information between Groove and TeamWave automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
Create action items in your TeamWave for newly generated tickets in Groove
Ensure all customer concerns are promptly addressed by creating tasks for each ticket. This flow will add new tasks to your TeamWave for new tickets generated in Groove.
How it works
- The flow triggers when a new ticket is created in Groove.
- Zoho Flow creates a new task in TeamWave.
Create action items in your TeamWave for newly generated tickets in Groove
Groove + TeamWave
Build your own integrations between Groove and TeamWave
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Supported triggers and actions
Integrate Groove and TeamWave using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket tagged
Triggers when a ticket is tagged
Ticket closed
Triggers when a ticket is closed
Customer added
Triggers when a customer is added
Ticket assigned
Triggers when a ticket is assigned
Ticket deleted
Triggers when a ticket is deleted from trash
Ticket priority changed
Triggers when a ticket's priority is changed
Ticket created
Triggers when a new ticket is created
Agent replied
Triggers when an agent replies to a ticket
Note added
Triggers when a note is added to a ticket
Ticket opened
Triggers when a ticket is opened
Customer replied
Triggers when a customer replies to a ticket
All Actions - Actions are the automated tasks
Create new ticket
Starts a new ticket for your customer
Add note
Adds a private note to an existing ticket
Reopen ticket
Changes the state of a ticket to Opened
Change ticket state
Changes the state of a ticket
Assign agent to ticket
Assigns an agent to a ticket
Close ticket
Changes the state of a ticket to Closed
Find customer
Fetches customer profile details using email address
Create event
Creates a new event
Create organization
Creates a new organization
Create task
Creates a new task
Create deal
Creates a new deal
Create project
Creates a new project
Create activity
Creates a new activity
Create milestone
Creates a new milestone
Create task list
Creates a new task list
Create person
Creates a new person
Update person
Updates the details of an existing person
Update deal
Updates the details of an existing deal
Update task
Updates the details of an existing task
Update organization
Updates the details of an existing organization
Update event
Update the details of an existing event
What is Groove?
GrooveHQ is a help desk platform meant for small businesses and startups. It lets you chat with your customers, collaborate on conversations and more.
What is TeamWave?
TeamWave is an integrated suite of CRM, project management, and HR software applications for small & medium-sized companies. It provides features such as lead capture forms, automatic lead assignment, time tracking, email integration, sales forecasting, and more.
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