

Integrate Jira Service Management with Zoho CRM
Send information between Jira Service Management and Zoho CRM automatically, without writing any code, using Zoho Flow.

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Supported triggers and actions
Integrate Jira Service Management and Zoho CRM using the below triggers and actions
All Triggers - A trigger kickstarts the flow

Customer request created
Triggers when a new customer request is created

New user
Triggers when a new user is created

Updated deal
Triggers when an existing deal is updated

New contact
Triggers when a new contact is created

New module
Triggers when a new module is created

Updated module entry
Triggers when an entry is updated in the selected module

User created or updated
Triggers when the details of an existing user are created or updated

New lead
Triggers when a new lead is created

New module entry
Triggers when a new entry is made in the selected module (eg., Leads, Deals, etc)

Entry created or updated
Triggers when a record entry is created or updated

New note
Triggers when a new note is added
All Actions - Actions are the automated tasks

Create customer
Creates a new customer

Create customer request
Creates a new customer request

Create comment
Creates a new comment

Fetch customer request
Fetches the details of an existing customer request

Remove tags
Removes tags from the specified record

Draft email template
Drafts an email based on the selected template

Create module entry
Creates a new module entry (eg., Leads, Deals, etc)

Create or update contact
Creates a new contact. Updates the contact details if the email already exists.

Raise signal
Raises a signal to Zoho CRM

Add note
Adds a note to the selected module

Update module entry
Updates the specified module entry

Create or update module entry
Creates a new module entry. Updates the module entry if it already exists

Create or update lead
Creates a new lead. Updates the lead details if the email already exists.

Convert lead to contact
Converts a lead to a contact

Add tags
Adds tags to the specified record

Send mail merge
Sends a mail merge with details of the selected record

Update related module entry
Relates an entry in this module with an entry in another module

Add user
Adds a new user

Send email template
Sends an email to the specified users

Update user
Updates the details of an existing user based on user ID

Fetch lead
Fetches a lead by email address or unique ID

Fetch event
Fetches an event by its title or unique ID

Fetch user
Fetches the details of an existing user by name or email address

Fetch deal
Fetches a deal if at least one of the following is filled: Account name, Contact name, Stage

Fetch contact
Fetches a contact by email address, unique ID, or name

Clone module entry
Clones an existing module entry

Fetch account
Fetches an account by its name or unique ID

Fetch inventory template
Fetches an inventory template using ID

Fetch email template
Fetches an email template by name

Cancel call
Cancels a event

Delete module entry
Deletes the specified entry

Fetch module entry
Fetches a module entry by the specified values

Fetch product
Fetches a product by its name or unique ID
What is Jira Service Management?
The Jira Service Desk is a reliable help desk software solution from Atlassian. It lets you easily receive, track, manage, and resolve requests from your team’s customers. Customers can send requests by email, a customizable help center, and an embeddable widget.
What is Zoho CRM?
Zoho CRM is an on-demand customer relationship management application. You can customize your workflows and information, predict sales with detailed reports, and even monitor trends on social media to discover leads.
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