Integrate ServiceDesk MSP On-Premises with Zoho Mail
Send information between ServiceDesk MSP On-Premises and Zoho Mail automatically, without writing any code, using Zoho Flow.
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Create and sends a new email in Zoho Mail when the details of an existing request are updated in ServiceDesk MSP On-Premises
Integrate ServiceDesk MSP On-Premises with Zoho Mail using Zoho Flow. Whenever the details of an existing request are updated in ServiceDesk MSP On-Premises, Zoho Flow automatically creates and sends a new email in Zoho Mail. This integration keeps your workflows in sync and eliminates manual work.
Set up this flow in minutes — no coding required.
How it works
- The flow triggers when the details of an existing request are updated in ServiceDesk MSP On-Premises.
- Zoho Flow creates and sends a new email in Zoho Mail.
Create and sends a new email in Zoho Mail when the details of an existing request are updated in ServiceDesk MSP On-Premises
ServiceDesk MSP On-Premises + Zoho Mail
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Supported triggers and actions
Integrate ServiceDesk MSP On-Premises and Zoho Mail using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Request created in template
Triggers when a new request is created in the selected template
Request created from an account
Triggers when a new request is created from an account
Request created
Triggers when a new request is created
Request updated from an account
Triggers when the details of an existing request is updated from an account
Request updated in template
Triggers when the details of an existing request is updated in the selected template
Request updated
Triggers when the details of an existing request are updated
Email received
Triggers when a new email is received
Email sent
Triggers when an email is sent
Email matching search received
Triggers when a new email matching the given conditions is received
Email received from particular sender
Triggers when a new email is received from the specified email address
Email tagged
Triggers when an email is tagged.
All Actions - Actions are the automated tasks
Create request note
Creates a note for the selected request
Create problem
Creates a new problem
Create change
Creates a new change
Create request
Creates a new request
Associate request with problem
Associates an existing request with the specified problem
Update problem
Updates the details of an existing problem
Update change
Updates the details of an existing change
Update request
Updates the details of an existing request
Fetch change
Fetches the details of an existing change by display ID
Fetch request - By ID
Fetches the details of an existing request by ID
Fetch problem
Fetches the details of an existing problem by ID
Create folder
Creates a new folder
Add user to organization
Adds a new user to an existing organization
Create permalink
Creates a permalink for a specific message by ID
Send email
Creates and sends a new email
Create note
Creates a new personal note or a group note
Reply to an email
Sends reply to a received email using message ID
Create draft
Creates a new email and stores it in the draft folder
Create task
Creates a new task
Apply tag on email
Applies a tag on the selected email by message ID
Update permalink
Updates the details of an existing permalink by message ID
Move email to folder
Moves an email to the selected folder
Add member to group
Adds a new member to an existing organization
Fetch email
Fetches the details of an existing email by its unique message ID
Fetch permalink
Fetches the details of an existing permalink by its unique message ID
Remove permalink
Removes the specified permalink
What is ServiceDesk MSP On-Premises?
ManageEngine ServiceDesk MSP on-prem is help desk software with asset management that enables managed service providers (MSP) to support their customers more efficiently.
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Learn more >Zoho Flow is a versatile and user-friendly platform that enables seamless integrations at a cost-effective price. Using Zoho Flow, we save at least $35,000 and over 3,500 hours in a year.
Pablo Silva
System Administrator, Ultravision
I’m a lawyer by training, not a developer, but I built these flows myself. That says something about how accessible Zoho Flow is. It has helped us save over $100,000 and 1,200 hours every year.
Morten Lodal Askekilde
Chief Operating Officer, Nexivo
Zoho Flow has automated all my manual work and helped me reinvest in my business. It ensures all my data is consistent and accurate across all my apps and helps me offer a uniform customer experience. Using Zoho Flow, I'm saving 180 hours and over $10,000/year. It has ensured I can easily scale my business at any time.
Frank Cowell
Founder and CEO, Master Liveaboards
