Integrate Zendesk with PAM360
Send information between Zendesk and PAM360 automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Zendesk and PAM360 using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Organization created
Triggers when a new organization is created
Ticket created
Triggers when a new ticket is created
Ticket updated
Triggers when the details of a ticket is updated
User created
Triggers when a new user is created
All Actions - Actions are the automated tasks
Create Request
Creates a new ticket in a verified end user's account
Create Organization
Creates a new organization
Create User
Creates a new user
Create Ticket
Creates a new ticket
Add Tag
Adds tag to the selected ticket
Update Organization
Updates an existing organization
Update Ticket
Updates an existing ticket status or adds comments
Add Comment
Adds comment to the selected ticket
Update User Details
Updates an existing user's details
Fetch Ticket
Fetches a ticket by ID
Fetch Organization
Fetches the details of an existing organization
Fetch User
Fetches the details of an existing user by ID
Share or revoke resource group to a user group
Shares or revokes resource group access to a user group
Create user
Creates a new user
Share or revoke resource group to user
Shares or revokes resource group access to a user
Add user to user group
Adds a user into a user group
Share or revoke resource to user group
Shares or revokes resource access to a user group
Share or revoke resource to user
Shares or revokes resource access to a user
Unlock user
Unlocks an existing lock user
Share or revoke account to user group
Shares or revokes account access to a user group
Share or revoke account to user
Shares or revokes account access to a user
Lock user
Locks an existing user
Fetch user
Fetches the details of an existing user using search term
Fetch account
Fetches the details of an existing account
Fetch resource group
Fetches the details of an existing resource group using name or ID
Fetch user group
Fetches the details of an existing user group using search term
What is Zendesk?
Zendesk is a cloud-based help-desk solution that helps you track, prioritize, and solve customer interactions. You can add dynamic content, use or define macros to respond quickly, and obtain detailed insights on all your customers.
What is PAM360?
ManageEngine PAM360 is a comprehensive privileged account management platform that enables businesses to control, manage, and audit privileged accounts and their access.
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Head of HR and Operations, Roofing solutions company (Moriarty's Roofing)
Zoho Flow is the glue that holds a lot of our business pieces together. It's essential for managing our growth while maintaining the company's agility. We have specific workflows built in Zoho Flow that have a direct impact on customer retention, proving pivotal in keeping our churn rate under 1%.
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Platform Evangelist, Relay Inc.
Zoho Flow has automated all my manual work and helped me reinvest in my business. It ensures all my data is consistent and accurate across all my apps and helps me offer a uniform customer experience. Using Zoho Flow, I'm saving 180 hours and over $10,000/year. It has ensured I can easily scale my business at any time.
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Founder and CEO, SHARC Energy
