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Create business workflows for Zoho Desk without writing code, using Zoho Flow. Automate your routine tasks and make more time for what you do best.

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Popular Zoho Desk workflows

Create Zoho Desk tickets for new JotForm submissions

Jotform +

Online forms are a great way of finding out what your customers need, and this Flow helps you act on their responses more efficiently; whenever a form is submitted in JotForm, it creates a ticket in Zoho Desk.

How it works

1. A new response is submitted in JotForm.

2. Zoho Flow creates a new ticket in Zendesk.

View flow detail

Create Zoho Desk tickets for new low score Wootric response

Every time a response with a low score is received in Wootric, this flow automatically creates a ticket in Zoho Desk. This way, your team can immediately follow up every time you receive negative feedback.

How it works

1. A new response is received in Zoho Desk.

2. Zoho Flow executes the following tasks automatically:

a. Checks if the score of the response is below the specified threshold.

b. If (a) is true, fetches the corresponding contact from Zoho Desk.

c. Creates a ticket in Zoho Desk.

View flow detail

Create tickets in Zoho Desk for new refunds in Zoho Checkout

Automatically create a ticket in your help desk every time you pay a refund. This flow creates a ticket in Zoho Desk whenever you process a refund via Zoho Checkout.

How it works

1) A new refund is received in Zoho Checkout.

2) Zoho Flow creates a ticket in Zoho Desk.

View flow detail

Submit bugs in Zoho Sprints from new Zoho Desk tickets

This flow submits a new bug in Zoho Sprints each time a ticket is received in Zoho Desk. Bring important tickets to your team's attention and get them resolved faster.

How it works

1. A new ticket is received in Zoho Desk.

2. Zoho Flow submits a bug in Zoho Sprints.

View flow detail

Submit bugs in Zoho Projects for new Zoho Desk tickets

This flow will save a lot of time for two of your busiest teams: the tech team and the support team. Every time a customer creates a ticket on Zoho Desk, Zoho Flow automatically submits an issue for it in Zoho Projects.

How it works

1. A ticket is created in Zoho Desk.

2. Zoho Flow submits an issue in Zoho Projects.

View flow detail

Create Zoho Desk tickets for new JotForm submissions

Jotform +

How it works

1. A new response is submitted in JotForm.

2. Zoho Flow creates a new ticket in Zendesk.

View flow detail

Create Zoho Desk tickets for new low score Wootric response

How it works

1. A new response is received in Zoho Desk.

2. Zoho Flow executes the following tasks automatically:

a. Checks if the score of the response is below the specified threshold.

b. If (a) is true, fetches the corresponding contact from Zoho Desk.

c. Creates a ticket in Zoho Desk.

View flow detail

Create tickets in Zoho Desk for new refunds in Zoho Checkout

Automatically create a ticket in your help desk every time you pay a refund. This flow creates a ticket in Zoho Desk whenever you process a refund via Zoho Checkout.

How it works

1) A new refund is received in Zoho Checkout.

2) Zoho Flow creates a ticket in Zoho Desk.

View flow detail

Submit bugs in Zoho Sprints from new Zoho Desk tickets

This flow submits a new bug in Zoho Sprints each time a ticket is received in Zoho Desk. Bring important tickets to your team's attention and get them resolved faster.

How it works

1. A new ticket is received in Zoho Desk.

2. Zoho Flow submits a bug in Zoho Sprints.

View flow detail

Submit bugs in Zoho Projects for new Zoho Desk tickets

How it works

1. A ticket is created in Zoho Desk.

2. Zoho Flow submits an issue in Zoho Projects.

View flow detail

Build your own Zoho Desk integrations

Connect Zoho Desk with over 2000+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements

Supported triggers and actions

Build your Zoho Desk workflows using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Time entry updated

Triggers when a time entry is updated in the selected task

Product created

Triggers when a new product is created

Ticket comment added

Triggers when a new ticket comment is added in the selected portal

Article created

Triggers when a new article is created

Contact updated

Triggers when the details of a contact is updated in the selected portal

Ticket status updated

Triggers when a ticket status is changed to selected status. If status is not selected, the flow will trigger for all status changes.

Account updated

Triggers when the details of the selected account is updated

Agent updated

Triggers when the details of an agent is updated in the selected portal

Ticket updated

Triggers when the details of the selected ticket is updated

Agent availability updated

Triggers when the availability of an agent is updated

Account created

Triggers when a new account is created in the selected portal

Ticket thread added

Triggers when a new ticket thread is added in the selected portal

Event created

Triggers when a new event is created in the selected portal

Call updated

Triggers when the details of a call is updated in the selected portal

Event updated

Triggers when the details of an event is updated

Ticket approval added

Triggers when a new ticket approval is added

Task created

Triggers when a new task is created in the selected portal

Task updated

Triggers when the details of a task is updated in the selected portal

Time entry created

Triggers when a new time entry is created in the selected task

Ticket created or updated

Triggers when a new ticket is created or the details of an existing ticket are updated

Ticket approval updated

Triggers when the details of an existing ticket approval are updated

Ticket created

Triggers when a new ticket is created in the selected portal

Article updated

Triggers when an existing article is updated

Call created

Triggers when a new call is created in the selected portal

Ticket moved

Triggers when a ticket is moved to a different team or department

Agent created

Triggers when a new agent is created in the selected portal

Ticket comment updated

Triggers when the selected ticket comment is updated

Contact created

Triggers when a new contact is created in the selected portal

All Actions - Actions are the automated tasks

Create topic

Creates a new topic

Create contract

Creates a new contract for the selected account

Extract ticket key topics - Zia

Extracts key topics of the ticket using Zia's generative AI

Add agent to team

Adds the specified agent to the selected team

Create account

Creates a new account in the selected organization

Create ticket

Creates a new ticket in the selected organization

Create task comment

Creates a new comment in the specified task

Create agent

Creates a new agent in the selected organization

Create topic comment

Creates a comment for the specified topic

Request approval for ticket

Requests an approval for an existing ticket from the specified approver

Create event

Creates a new event in the selected organization

Send email reply

Sends a reply for the specified ticket created in the email channel

Add tag

Adds a tag to the specified ticket

Create call

Creates a new call in the selected organization

Create contact

Creates a new contact in the selected organization

Generate ticket summary - Zia

Generates summary of the ticket using Zia's generative AI

Create product

Creates a new product in the selected organization

Add task time entry

Adds time entry for an existing task

Create contact comment

Creates a comment in the selected contact

Add ticket time entry

Adds time entry for an existing ticket

Add user to group

Adds the specified users to an existing group

Create custom module record

Creates a new custom module record

Generate ticket reply - Zia

Generates a ticket reply using Zia's generative AI

Create article

Creates a new article

Create account comment

Creates a new comment in the selected account

Create task

Creates a new task in the selected department

Create ticket comment

Creates a comment in the selected ticket

Remove tag

Removes a tag from the specified ticket

Record email reply

Records an email reply from the contact for the specified ticket created in the email channel

Find ticket tone and sentiment - Zia

Finds a tone and sentiment of the ticket using Zia's generative AI

Associate accounts to contact

Associates the specified account with the specified contact

Update ticket comment

Updates the comment for the specified ticket

Edit ticket time entry

Edits the time entry of an existing ticket

Update ticket

Updates the details of an existing ticket

Remove agent from team

Removes the specified agent from the selected team

Update contact comment

Updates the specified comment in the selected contact

Update contact

Updates the selected contact

Update contract

Updates the details of an existing contract

Update call timer

Updates the timer of an existing call

Update custom module record

Updates the details of an existing custom module record

Update article

Updates the details of an existing article

Update task

Updates the details of an existing task

Invite contact to the help center

Invites the specified contacts to help center

Send custom channel reply

Sends reply for a ticket via the selected channel

Update ticket timer

Updates the timer of an existing ticket

Update KB user status

Updates the status of an existing KB user

Update product

Updates the details of the selected product

Update agent availability

Updates the availability status of an existing agent

Update account

Updates the selected account

Mark or Unmark ticket as spam

Marks or unmarks the specified ticket as spam

Close ticket

Closes the specified tickets

Move ticket

Moves the specified ticket to the selected department

Update task timer

Updates the timer of an existing task

Remove user from group

Removes the specified users from an existing group

Dissociate accounts to contact

Dissociates the specified account with the specified contact

Update agent

Updates the details of an existing agent

Update topic

Updates the details of an existing topic

Update call

Updates the details of the specified call

Fetch ticket

Fetches the details of an existing ticket

Fetch KB user

Fetches the details of an existing KB user

Fetch custom module record

Fetches the details of an existing custom module record

Fetch contact

Fetches a contact by email address, unique ID, or contact name

Fetch article

Fetches the details of an existing article

Fetch account

Fetches an existing account by name or ID

Fetch agent

Fetches the details of an existing agent by ID or email

Fetch ticket time entry

Fetches the time entry of an existing ticket

Fetch product

Fetches the details of an existing product by unique ID or name

Fetch ticket thread

Fetches an existing ticket thread by unique ID

Fetch contract

Fetches the details of an existing contract

Fetch task

Fetches the details of an existing task by ID

Fetch customer happiness

Fetches the happiness feedback of an existing customer

Fetch ticket tags

Fetches ticket tags using ticket ID

Fetch event

Fetches the details of an event based on the selected field

Fetch call

Fetches the details of a call based on the selected field

Trash ticket

Moves selected ticket to the recycle bin

Trash contact

Moves selected contact to the recycle bin

Trash account

Moves selected account to the recycle bin

What is Zoho Desk?

Zoho Desk is context-aware help desk software for managing customer support activities. You can assign, track, and set up alerts on help desk tickets easily.

Categories : Customer Support Helpdesk Popular Zoho

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Logic

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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It is amazing what processes can be automated with Zoho Flow. It can be difficult to visualize what can be done. Ask the experts at Zoho Flow, they can tell you straight away and if it needs customization they will help you build it! Learn more

Owain ap Rees

Sales Director, Artico

Zoho Flow had eliminated the most routine and repetitive tasks that were creating a huge burden on our employees, leading to many unnecessary delays and mistakes. Now, we have better data integrity and we serve our customers faster. It is on a totally different level. Learn more

Louis Castellano

CEO, Lakeside CNC Group

Zoho Flow has truly empowered us to get real-time results and go paperless, saving us weeks of manual work. It's an indispensable tool for our business. Learn more

Toto

Technical Engineer, Master Liveaboards