Integrate ServiceDesk Plus On-Premises with Zoho Analytics

Send information between ServiceDesk Plus On-Premises and Zoho Analytics automatically, without writing any code, using Zoho Flow.

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Create a new row in the selected table in Zoho Analytics when a new request is created in ServiceDesk Plus On-Premises

Integrate ServiceDesk Plus On-Premises with Zoho Analytics using Zoho Flow. Whenever a new request is created in ServiceDesk Plus On-Premises, Zoho Flow automatically creates a new row in the selected table in Zoho Analytics. This integration keeps your workflows in sync and eliminates manual work.

Set up this flow in minutes — no coding required.

How it works
  1. The flow triggers when a new request is created in ServiceDesk Plus On-Premises.
  2. Zoho Flow creates a new row in the selected table in Zoho Analytics.
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Create a new row in the selected table in Zoho Analytics when a new request is created in ServiceDesk Plus On-Premises

ServiceDesk Plus On-Premises + Zoho Analytics

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Supported triggers and actions

Integrate ServiceDesk Plus On-Premises and Zoho Analytics using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Request updated in template

Triggers when an existing request is updated in the selected template

Request updated

Triggers when the details of an existing request are updated

Request created in template

Triggers when a new request is created in the selected template

Request created

Triggers when a new request is created

All Actions - Actions are the automated tasks

Create problem

Creates a new problem

Create request note

Creates a note for the selected request

Create change

Creates a new change

Create request

Creates a new request

Add solution

Adds a new solution

Associate request with problem

Associates an existing request with the specified problem

Update change

Updates the details of an existing change

Update solution

Updates the details of an existing solution based on its ID

Update request

Updates the details of an existing request

Update problem

Updates the details of an existing problem

Fetch request - By ID

Fetches the details of an existing request by ID

Fetch change

Fetches the details of an existing change by display ID

Fetch problem

Fetches the details of an existing problem by ID

Create user group

Creates a new user group in the specified workspace

Create slideshow

Creates a slideshow in the specified workspace

Share views

Shares a view with the specified users

Create row

Creates a new row in the selected table

Add group members

Adds the user to the specified group

Create user

Creates a new user in the specified organization

Remove group members

Removes a user from the specified group

Move views to folder

Moves a view to the specified folder

Update row

Updates the details of an existing row

Create or update row

Creates a new record or updates the details of an existing record in the selected table

Fetch view

Fetches the details of an existing view

Fetch row

Fetches the details of an existing row

What is ServiceDesk Plus On-Premises?

ManageEngine ServiceDesk Plus is help desk software with built-in asset and project management. You can track configuration changes, map relationships, and view data graphically to make informed decisions.

What is Zoho Analytics?

Zoho Analytics is an online reporting and business intelligence service that helps you analyze your business data and create reports and dashboards for informed decision-making. You can merge data across different sources and have full control over who can do what with your reports.

Dashboard Zoho

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

Learn more >

Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

Learn more >

Zoho Flow was the main reason we decided in favor of the Zoho platform. An ability to integrate the different parts of the platform is priceless, and we were able to set as many process triggers as we need. Currently, we have eight large flows. They integrate Zoho Books, Zoho Desk, Zoho CRM, and Zoho Cliq in various combinations. Learn more

Louis Castellano

CEO, Lakeside CNC Group

Zoho Flow has the ability to connect various apps in a simple way. It helped us provide our clients with an automated billing process that saves them over 50 hours of manual work per year. The platform is intuitive and easy to use even for non-developers like me.

Julien Granjean

CEO, iDAYit

Fabricroot's manual process of maintaining and managing inventory was then automated using Zoho Flow. Without Zoho Flow, the project would have taken longer to integrate and encountered unknown challenges. Zoho Flow now acts as the backbone of their online business. Learn more

Harnoor Abroll

Technical and Operations Head, TruAct

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