Integrate Basecamp 3 with Freshdesk

Send information between Basecamp 3 and Freshdesk automatically, without writing any code, using Zoho Flow.

Build your own integrations between Basecamp 3 and Freshdesk

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Supported triggers and actions

Integrate Basecamp 3 and Freshdesk using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Message created or updated

Triggers when a message is created or updated in the selected project

Comment created or updated

Triggers when a comment is created or updated in the selected project

To-do list created or updated

Triggers when a to-do list is created or updated in the selected project

To-do created or updated

Triggers when a to-do is created or updated in the selected project

Schedule created or updated

Triggers when a schedule is created or updated in the selected project

Project created or updated

Triggers when a project is created or when any detail of an existing project is updated

Ticket created

Triggers when a new ticket is created

Contact updated

Triggers when the details of an existing contact are updated

Ticket updated

Triggers when the details of an existing ticket are updated

Ticket note added

Triggers when a note is added to the selected ticket

Contact created

Triggers when a new contact is created

All Actions - Actions are the automated tasks

Create message

Creates a new message in the selected project

Create To-do

Creates a new to-do in the selected to-do list

Create project

Creates a new project

Create To-do list

Creates a to-do list in the selected project

Create person

Creates a new person

Create schedule

Creates a new schedule in the selected project

Update message

Updates an existing message

Update project

Updates the details of an existing project

Update To-do

Updates the details of an existing to-do

Add or remove people from project

Grand or revoke permission of a project

Update To-do list

Updates the details of an existing to-do list

Fetch To-do

Fetches a to-do based on its ID

Fetch person

Fetches the details of a person by email address

Create contact

Creates a new contact

Create forum

Creates a new forum in the selected category

Create company

Creates a new company

Create forum category

Creates a new forum category

Add notes to ticket

Adds private or public notes to the selected ticket

Create ticket

Creates a new ticket

Update ticket

Updates the details of an existing ticket

Update contact

Updates the details of an existing contact

Update company

Updates the details of an existing company

Fetch ticket status by ID

Fetches the status of a specific ticket by ID

Fetch company by ID

Fetches the details of an existing company by ID

Fetch ticket by ID

Fetches the details of an existing ticket by ID

Fetch ticket status

Fetches the status of a specific ticket by label

Fetch contact by ID

Fetches the details of an existing contact by ID

Fetch contact

Fetches the details of an existing contact by email address, phone number, or mobile number

Fetch agent by ID

Fetches the details of an existing agent by ID

Fetch ticket

Fetches the details of an existing ticket by requester email address and subject

Fetch ticket priority by ID

Fetches the priority details of a specific ticket by ID

Fetch group by ID

Fetches the details of an existing group by ID

Fetch agent

Fetches the details of an existing agent by email address, phone number, or mobile number

Fetch company

Fetches the details of an existing company by domain

Fetch ticket priority

Fetches the priority details of a specific ticket by label

What is Basecamp 3?

Basecamp 3 is a project management tool that lets you manage tasks, projects, files, and ideas. You can customize your projects, view detailed reports, bookmark important messages, and make use of Clientside tools when working with clients.

What is Freshdesk?

Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.

Customer Support Popular

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Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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First and the foremost benefit is that Zoho Flow connects the apps that cannot be connected in other ways. With the proper flows, we have all the processes standardized, and the interactions between the different roles in the company are standardized, too. Learn more

Louis Castellano

CEO, Lakeside CNC Group

We chose Zoho Flow for its ability to connect various apps in a simple way. It helped us provide our clients with an automated billing process that saves them over 50 hours of manual work per year. The platform is intuitive and easy to use even for non-developers like me.

Julien Granjean

CEO, iDAYit

With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Learn more

Toto

Technical Engineer, Master Liveaboards

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