Integrate Freshservice with 750+ apps

Create business workflows for Freshservice without writing code, using Zoho Flow. Automate your routine tasks and make more time for what you do best.

Popular Freshservice workflows

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Create Trello cards for new tickets in Freshservice


This flow adds a new card in Trello for every ticket created in FreshService so your team can easily collaborate on new service requests or incidents reported.

How it works

1. A new ticket is created in Freshservice.
2. Zoho Flow adds a new card to a specific board in Trello.
Use this flow
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Create Trello cards for new tickets in Freshservice

Freshservice + Trello

Build your own Freshservice integrations

Connect Freshservice with over 750+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements

Supported triggers and actions

Build your Freshservice workflows using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Problem created

Triggers when a new problem is created

Updated problem

Triggers when any detail of a problem is updated

Updated release

Triggers when any detail of a release is updated

Updated ticket

Triggers when any detail of a ticket is updated

Release created

Triggers when a new release is created

Ticket created

Triggers when a new ticket is created

All Actions - Actions are the automated tasks

Create release

Creates a new release

Create ticket note

Creates a new ticket note

Create asset

Creates a new asset

Create ticket

Creates a new ticket

Create contract

Creates a new contract

Create department

Creates a new department

Create reply conversation

Creates a new reply conversation for the ticket

Create requester

Creates a new requester

Create problem

Creates a new problem

Update asset

Updates the details of an existing asset

Update problem

Updates the details of an existing problem

Update ticket

Updates the details of an existing ticket

Fetch ticket by ID

Fetches the details of an existing ticket by ID

Fetch requester

Fetches the details of an existing requester by email or ID

Fetch asset

Fetches the details of an existing asset by either its name or ID

Fetch asset attribute

Fetches the details of an asset type's attribute (product or vendor) by its name

Fetch agent

Fetches the details of an existing agent by email or ID

Fetch department

Fetches the details of an existing department by its name or ID

Fetch ticket

Fetches the details of a ticket by its subject and the requester's ID/email address

What is Freshservice?

Freshservice is cloud based IT service management software. You can collaborate with your team, make informed decisions with the analytics, and manage your problems, change, and release.

Server Monitoring

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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It is amazing what processes can be automated [with Zoho Flow]. It can be difficult to visualize what can be done. Ask the experts at Zoho Flow, they can tell you straight away and if it needs customization they will help you build it! Learn more

Owain ap Rees

Sales Director, Artico

Zoho Flow is an easy-to-use, very intuitive, and comprehensive integration platform. It helped us integrate Zoho Workplace with WordPress without writing a single line of code. Now, we do not miss Slack anymore, thanks to Zoho Flow and Zoho Workplace. Learn more

Rahul Roushan

CEO, OpIndia

In other words, we use Zoho Flow as the business process designer, where our apps are connected according to the actual, real-life interactions. The most measurable benefit is that we do not have the 'forgotten repairs' anymore. Learn more

Louis Castellano

CEO, Lakeside CNC Group

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