Integrate Freshservice with Zoho Backstage
Send information between Freshservice and Zoho Backstage automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Freshservice and Zoho Backstage using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Asset updated
Triggers when the details of an asset is updated
Problem created
Triggers when a new problem is created
Ticket created
Triggers when a new ticket is created
Change updated
Triggers when any detail of a change is updated
Release created
Triggers when a new release is created
Asset created
Triggers when a new asset is created
Change created
Triggers when a new change is created
Updated problem
Triggers when any detail of a problem is updated
Updated release
Triggers when any detail of a release is updated
Updated ticket
Triggers when any detail of a ticket is updated
Attendee registered for event
Triggers when an attendee registers for the selected event
Event republished
Triggers when an event is updated and then republished
Registration canceled by attendee
Triggers when a registration for an event is canceled by an attendee
Event published
Triggers when the organizer publishes the event microsite for the first time
Order canceled
Triggers when an order is canceled
Attendee checked-in
Triggers when an attendee checks in to the selected event
Order created
Triggers when a new order is created
Event created
Triggers when a new event is created
All Actions - Actions are the automated tasks
Create asset
Creates a new asset
Create problem
Creates a new problem
Create requester
Creates a new requester
Create contract
Creates a new contract
Create reply conversation
Creates a new reply conversation for the ticket
Create ticket
Creates a new ticket
Create release
Creates a new release
Create ticket note
Creates a new ticket note
Create change
Creates a new change
Create department
Creates a new department
Update problem
Updates the details of an existing problem
Update ticket
Updates the details of an existing ticket
Update asset
Updates the details of an existing asset
Fetch department
Fetches the details of an existing department by its name or ID
Fetch asset attribute
Fetches the details of an asset type's attribute (product or vendor) by its name
Fetch requester
Fetches the details of an existing requester by email or ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch ticket
Fetches the details of a ticket by its subject and the requester's ID/email address
Fetch asset
Fetches the details of an existing asset by either its name or ID
Fetch agent
Fetches the details of an existing agent by email or ID
Create event
Creates a new event in the selected portal
Place order
Creates an order to buy ticket
Update event
Updates the details of an existing event
Cancel order
Cancels the specified order
Fetch order
Fetches the details of an existing order by order ID
Fetch event
Fetches an event by ID
Fetch ticket class details
Fetches the details of a ticket class by ID
Fetch attendee in a event
Fetches the details of an existing attendee including its custom fields
What is Freshservice?
Freshservice is cloud based IT service management software. You can collaborate with your team, make informed decisions with the analytics, and manage your problems, change, and release.
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What is Zoho Backstage?
Zoho Backstage is an enterprise event management tool that lets you design event websites, manage registrations, promote events, and connect with attendees efficiently.
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Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >
Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >
Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Once we put Flow into place, we saw zero errors through manual entry and significantly faster, simpler order processing. Learn more
Owain ap Rees
Sales Director, Artico
All the interactions, including customer relationship management, are automated and pre-determined in Zoho Flow. This allows our employees to concentrate on the tasks that are more important than the manual data inputs. Learn more
Louis Castellano
CEO, Lakeside CNC Group
Fabricroot's manual process of maintaining and managing inventory was then automated using Zoho Flow. Without Zoho Flow, the project would have taken longer to integrate and encountered unknown challenges. Zoho Flow now acts as the backbone of their online business. Learn more
Harnoor Abroll
Technical and Operations Head, TruAct
