Integrate Mailshake with Zendesk
Send information between Mailshake and Zendesk automatically, without writing any code, using Zoho Flow.
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Create a new ticket in a verified end user's account in Zendesk when a recipient replies to a message in Mailshake
Integrate Mailshake with Zendesk using Zoho Flow. Whenever a recipient replies to a message in Mailshake, Zoho Flow automatically creates a new ticket in a verified end user's account in Zendesk. This integration keeps your workflows in sync and eliminates manual work.
Set up this flow in minutes — no coding required.
How it works
- The flow triggers when a recipient replies to a message in Mailshake.
- Zoho Flow creates a new ticket in a verified end user's account in Zendesk.
Create a new ticket in a verified end user's account in Zendesk when a recipient replies to a message in Mailshake
Mailshake + Zendesk
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Supported triggers and actions
Integrate Mailshake and Zendesk using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Email sent
Triggers when an email from a campaign sequence message is sent to a recipient
Lead created
Triggers when a lead is created
Email replied
Triggers when a recipient replies to a message
Organization created
Triggers when a new organization is created
Ticket updated
Triggers when the details of a ticket is updated
Ticket created
Triggers when a new ticket is created
User created
Triggers when a new user is created
All Actions - Actions are the automated tasks
Fetch recipient
Fetches the details of an existing recipient by ID or email address
Unpause campaign
Unpauses the specified campaign
Pause campaign
Pauses the specified campaign
Unpause recipient
Unpauses a recipient from receiving pending emails
Fetch campaign
Fetches the details of an existing campaign by ID or name
Add recipient to campaign
Adds a recipient to the selected campaign
Unsubscribe recipients
Unsubscribes one or more recipients from all current and future campaigns for your team
Pause recipient
Pauses a recipient from receiving pending emails
Create User
Creates a new user
Create Ticket
Creates a new ticket
Create Request
Creates a new ticket in a verified end user's account
Add Tag
Adds tag to the selected ticket
Create Organization
Creates a new organization
Update Ticket
Updates an existing ticket status or adds comments
Update User Details
Updates an existing user's details
Update Organization
Updates an existing organization
Add Comment
Adds comment to the selected ticket
Fetch Organization
Fetches the details of an existing organization
Fetch Ticket
Fetches a ticket by ID
Fetch User
Fetches the details of an existing user by ID
What is Mailshake?
Mailshake is a sales engagement platform that helps businesses manage their email marketing and LinkedIn campaigns at the same place.
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What is Zendesk?
Zendesk is a cloud-based help-desk solution that helps you track, prioritize, and solve customer interactions. You can add dynamic content, use or define macros to respond quickly, and obtain detailed insights on all your customers.
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Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Using Zoho Flow, we have automated two full-time jobs and outsourced all sales and support roles. It has been huge and we couldn’t imagine going back Learn more
Owain ap Rees
Sales Director, Artico
Zoho Flow has the ability to connect various apps in a simple way. It helped us provide our clients with an automated billing process that saves them over 50 hours of manual work per year. The platform is intuitive and easy to use even for non-developers like me.
Julien Granjean
CEO, iDAYit
Zoho Flow has automated our entire "Security Operations" process, saving us a lot of manual work and admin overhead, in turn enabling us to focus our efforts on providing clients with accurate and quality services.
Neville Mader
Director, Perth Security Services
