Integrate Woodpecker with Zoho Desk
Send information between Woodpecker and Zoho Desk automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
All Triggers - A trigger kickstarts the flow
Time entry updated
Triggers when a time entry is updated in the selected task
Task updated
Triggers when the details of a task is updated in the selected portal
Event created
Triggers when a new event is created in the selected portal
Ticket created or updated
Triggers when a new ticket is created or if the details of an existing ticket are updated
Agent created
Triggers when a new agent is created in the selected portal
Account updated
Triggers when the details of the selected account is updated
Ticket updated
Triggers when the details of the selected ticket is updated
Ticket comment added
Triggers when a new ticket comment is added in the selected portal
Call created
Triggers when a new call is created in the selected portal
Event updated
Triggers when the details of an event is updated
Article created
Triggers when a new article is created
Contact created
Triggers when a new contact is created in the selected portal
Ticket comment updated
Triggers when the selected ticket comment is updated
Article updated
Triggers when an existing article is updated
Agent updated
Triggers when the details of an agent is updated in the selected portal
Account created
Triggers when a new account is created in the selected portal
Ticket approval added
Triggers when a new ticket approval is added
Product created
Triggers when a new product is created
Ticket status updated
Triggers when a ticket status is changed to selected status. If status is not selected, the flow will trigger for all status changes.
Ticket approval updated
Triggers when the details of an existing ticket approval are updated
Ticket created
Triggers when a new ticket is created in the selected portal
Time entry created
Triggers when a new time entry is created in the selected task
Contact updated
Triggers when the details of a contact is updated in the selected portal
Ticket thread added
Triggers when a new ticket thread is added in the selected portal
Task created
Triggers when a new task is created in the selected portal
Agent availability updated
Triggers when the availability of an agent is updated
Call updated
Triggers when the details of a call is updated in the selected portal
Ticket moved
Triggers when a ticket is moved to a different team or department
All Actions - Actions are the automated tasks
Populate document
Populates templated document with the specified field values
Create task
Creates a new task in the selected department
Create topic
Creates a new topic
Create task comment
Creates a new comment in the specified task
Create agent
Creates a new agent in the selected organization
Create contact comment
Creates a comment in the selected contact
Create topic comment
Creates a comment for the specified topic
Create ticket
Creates a new ticket in the selected organization
Add user to group
Adds the specified users to an existing group
Request approval for ticket
Requests an approval for an existing ticket from the specified approver
Create article
Creates a new article
Create contact
Creates a new contact in the selected organization
Add tag
Adds a tag to the specified ticket
Create contract
Creates a new contract for the selected account
Add ticket time entry
Adds time entry for an existing ticket
Create ticket comment
Creates a comment in the selected ticket
Create event
Creates a new event in the selected organization
Send email reply
Sends a reply for the specified ticket created in the email channel
Create call
Creates a new call in the selected organization
Create account
Creates a new account in the selected organization
Create product
Creates a new product in the selected organization
Remove tag
Removes a tag from the specified ticket
Add task time entry
Adds time entry for an existing task
Send custom channel reply
Sends reply for a ticket via the selected channel
Update task timer
Updates the timer of an existing task
Update ticket timer
Updates the timer of an existing ticket
Invite contact to the help center
Invites the specified contacts to help center
Move ticket
Moves the specified ticket to the selected department
Update task
Updates the details of an existing task
Update account
Updates the selected account
Update ticket
Updates the details of an existing ticket
Update topic
Updates the details of an existing topic
Update KB user status
Updates the status of an existing KB user
Update article
Updates the details of an existing article
Remove user from group
Removes the specified users from an existing group
Update contact
Updates the selected contact
Update agent availability
Updates the availability status of an existing agent
Mark or Unmark ticket as spam
Marks or unmarks the specified ticket as spam
Update call timer
Updates the timer of an existing call
Close ticket
Closes the specified tickets
Update contract
Updates the details of an existing contract
Update ticket comment
Updates the comment for the specified ticket
Update contact comment
Updates the specified comment in the selected contact
Update product
Updates the details of the selected product
Update agent
Updates the details of an existing agent
Edit ticket time entry
Edits the time entry of an existing ticket
Update call
Updates the details of the specified call
Fetch ticket thread
Fetches ticket thread by its unique ID
Fetch call
Fetches the details of a call based on the selected field
Fetch ticket
Fetches the details of an existing ticket
Fetch contact
Fetches a contact by email address, unique ID, or contact name
Fetch contract
Fetches the details of an existing contract
Fetch ticket tags
Fetches ticket tags using ticket ID
Fetch article
Fetches the details of an existing article
Fetch customer happiness
Fetches the happiness feedback of an existing customer
Fetch ticket time entry
Fetches the time entry of an existing ticket
Fetch event
Fetches the details of an event based on the selected field
Fetch product
Fetches the details of an existing product by unique ID or name
Fetch KB user
Fetches the details of an existing KB user
Fetch agent
Fetches the details of an existing agent by ID or email
Fetch task
Fetches the details of an existing task by ID
Fetch account
Fetches an existing account by name or ID
Trash contact
Moves selected contact to the recycle bin
Trash account
Moves selected account to the recycle bin
Trash ticket
Moves selected ticket to the recycle bin
What is Woodpecker?
Woodpecker is a document automation application that provides features like auto-template creation, bulk insert, multi-populate and more.
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What is Zoho Desk?
Zoho Desk is context-aware help desk software for managing customer support activities. You can assign, track, and set up alerts on help desk tickets easily.
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Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >
Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >
Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Zoho Flow was the main reason we decided in favor of the Zoho platform. An ability to integrate the different parts of the platform is priceless, and we were able to set as many process triggers as we need. Currently, we have eight large flows. They integrate Zoho Books, Zoho Desk, Zoho CRM, and Zoho Cliq in various combinations. Know more
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Head of Operations, AAA Band Rentals
Zoho Flow has revolutionized our integration process, allowing us to transfer data seamlessly across multiple platforms without the need for coding. It has eliminated tedious and time-consuming tasks, making our workflow more efficient and saving us valuable time and effort. Zoho Flow is a game-changer for us, and I highly recommend it to anyone looking to streamline their business processes. Know more
Toto
Technical Engineer, Master Liveaboards
