Integrate Zendesk with Sertifier

Send information between Zendesk and Sertifier automatically, without writing any code, using Zoho Flow.

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Create a new ticket in a verified end user's account in Zendesk when a new delivery is created in Sertifier

Integrate Sertifier with Zendesk using Zoho Flow. Whenever a new delivery is created in Sertifier, Zoho Flow automatically creates a new ticket in a verified end user's account in Zendesk. This integration keeps your workflows in sync and eliminates manual work.

Set up this flow in minutes — no coding required.

How it works
  1. The flow triggers when a new delivery is created in Sertifier.
  2. Zoho Flow creates a new ticket in a verified end user's account in Zendesk.
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Create a new ticket in a verified end user's account in Zendesk when a new delivery is created in Sertifier

Sertifier + Zendesk

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Supported triggers and actions

Integrate Zendesk and Sertifier using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Organization created

Triggers when a new organization is created

Ticket updated

Triggers when the details of a ticket is updated

Ticket created

Triggers when a new ticket is created

User created

Triggers when a new user is created

Badge design created

Triggers when a new badge design is created

Delivery created

Triggers when a new delivery is created

Email template created

Triggers when a new email template is created

Certificate design created

Triggers when a new certificate design is created

Detail created

Triggers when a new detail is created

All Actions - Actions are the automated tasks

Create User

Creates a new user

Create Ticket

 Creates a new ticket

Create Request

Creates a new ticket in a verified end user's account

Add Tag

Adds tag to the selected ticket

Create Organization

Creates a new organization

Update Ticket

Updates an existing ticket status or adds comments

Update User Details

Updates an existing user's details

Update Organization

Updates an existing organization

Add Comment

Adds comment to the selected ticket

Fetch Organization

Fetches the details of an existing organization

Fetch Ticket

Fetches a ticket by ID

Fetch User

Fetches the details of an existing user by ID

Publish credentials

Publishes the credentials for the specified recipients

Create detail

Creates a new detail

Create delivery

Creates a new delivery

Add recipient

Creates a new recipient and adds them to the group

Update delivery

Updates the details of an existing delivery

Update detail

Update the details of an existing detail

Fetch delivery

Fetches the details of an existing delivery using ID

Fetch detail

Fetches the details of an existing detail using ID

What is Zendesk?

Zendesk is a cloud-based help-desk solution that helps you track, prioritize, and solve customer interactions. You can add dynamic content, use or define macros to respond quickly, and obtain detailed insights on all your customers.

What is Sertifier?

Sertifier is a digital credential management software that helps institutions, academies, universities, and schools to send digital certificates and badges at ease.

LMS

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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Zoho Flow connects the apps that cannot be connected in other ways. With the proper flows, we have all the processes standardized, and the interactions between the different roles in the company are standardized, too. Learn more

Louis Castellano

CEO, Lakeside CNC Group

Zoho Flow has the ability to connect various apps in a simple way. It helped us provide our clients with an automated billing process that saves them over 50 hours of manual work per year. The platform is intuitive and easy to use even for non-developers like me.

Julien Granjean

CEO, iDAYit

Zoho Flow has truly empowered us to get real-time results and go paperless, saving us weeks of manual work. It's an indispensable tool for our business. Learn more

Toto

Technical Engineer, Master Liveaboards

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