Integrate Zendesk with Zoho Desk

Send information between Zendesk and Zoho Desk automatically, without writing any code, using Zoho Flow.

Build your own integrations between Zendesk and Zoho Desk

Connect Zendesk and Zoho Desk with over 800+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements

Supported triggers and actions

Integrate Zendesk and Zoho Desk using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Ticket created

Triggers when a new ticket is created

Ticket updated

Triggers when the details of a ticket is updated

User created

Triggers when a new user is created

Organization created

Triggers when a new organization is created

Event created

Triggers when a new event is created in the selected portal

Ticket created or updated

Triggers when a new ticket is created or if the details of an existing ticket are updated

Agent availability updated

Triggers when the availability of an agent is updated

Call updated

Triggers when the details of a call is updated in the selected portal

Event updated

Triggers when the details of an event is updated

Article created

Triggers when a new article is created

Contact created

Triggers when a new contact is created in the selected portal

Ticket comment updated

Triggers when the selected ticket comment is updated

Ticket thread added

Triggers when a new ticket thread is added in the selected portal

Task created

Triggers when a new task is created in the selected portal

Product created

Triggers when a new product is created

Ticket status updated

Triggers when a ticket status is changed to selected status. If status is not selected, the flow will trigger for all status changes.

Agent created

Triggers when a new agent is created in the selected portal

Account updated

Triggers when the details of the selected account is updated

Time entry updated

Triggers when a time entry is updated in the selected task

Task updated

Triggers when the details of a task is updated in the selected portal

Article updated

Triggers when an existing article is updated

Agent updated

Triggers when the details of an agent is updated in the selected portal

Account created

Triggers when a new account is created in the selected portal

Ticket approval added

Triggers when a new ticket approval is added

Ticket moved

Triggers when a ticket is moved to a different team or department

Time entry created

Triggers when a new time entry is created in the selected task

Contact updated

Triggers when the details of a contact is updated in the selected portal

Ticket updated

Triggers when the details of the selected ticket is updated

Ticket comment added

Triggers when a new ticket comment is added in the selected portal

Call created

Triggers when a new call is created in the selected portal

Ticket approval updated

Triggers when the details of an existing ticket approval are updated

Ticket created

Triggers when a new ticket is created in the selected portal

All Actions - Actions are the automated tasks

Create User

Creates a new user

Create Request

Creates a new ticket in a verified end user's account

Create Ticket

 Creates a new ticket

Add Tag

Adds tag to the selected ticket

Create Organization

Creates a new organization

Update Ticket

Updates an existing ticket status or adds comments

Update Organization

Updates an existing organization

Update User Details

Updates an existing user's details

Add Comment

Adds comment to the selected ticket

Fetch Organization

Fetches the details of an existing organization

Fetch User

Fetches the details of an existing user by ID

Fetch Ticket

Fetches a ticket by ID

Remove tag

Removes a tag from the specified ticket

Add task time entry

Adds time entry for an existing task

Create ticket

Creates a new ticket in the selected organization

Add user to group

Adds the specified users to an existing group

Request approval for ticket

Requests an approval for an existing ticket from the specified approver

Create article

Creates a new article

Create contact

Creates a new contact in the selected organization

Add tag

Adds a tag to the specified ticket

Create contract

Creates a new contract for the selected account

Add ticket time entry

Adds time entry for an existing ticket

Create task

Creates a new task in the selected department

Create topic

Creates a new topic

Create account

Creates a new account in the selected organization

Create product

Creates a new product in the selected organization

Create task comment

Creates a new comment in the specified task

Create agent

Creates a new agent in the selected organization

Create contact comment

Creates a comment in the selected contact

Create topic comment

Creates a comment for the specified topic

Create ticket comment

Creates a comment in the selected ticket

Create event

Creates a new event in the selected organization

Send email reply

Sends a reply for the specified ticket created in the email channel

Create call

Creates a new call in the selected organization

Edit ticket time entry

Edits the time entry of an existing ticket

Update call

Updates the details of the specified call

Mark or Unmark ticket as spam

Marks or unmarks the specified ticket as spam

Update call timer

Updates the timer of an existing call

Update topic

Updates the details of an existing topic

Update KB user status

Updates the status of an existing KB user

Update article

Updates the details of an existing article

Remove user from group

Removes the specified users from an existing group

Update product

Updates the details of the selected product

Update agent

Updates the details of an existing agent

Update ticket comment

Updates the comment for the specified ticket

Update contact comment

Updates the specified comment in the selected contact

Update contact

Updates the selected contact

Update agent availability

Updates the availability status of an existing agent

Send custom channel reply

Sends reply for a ticket via the selected channel

Update task timer

Updates the timer of an existing task

Move ticket

Moves the specified ticket to the selected department

Update task

Updates the details of an existing task

Update ticket timer

Updates the timer of an existing ticket

Invite contact to the help center

Invites the specified contacts to help center

Close ticket

Closes the specified tickets

Update contract

Updates the details of an existing contract

Update account

Updates the selected account

Update ticket

Updates the details of an existing ticket

Fetch task

Fetches the details of an existing task by ID

Fetch customer happiness

Fetches the happiness feedback of an existing customer

Fetch ticket time entry

Fetches the time entry of an existing ticket

Fetch event

Fetches the details of an event based on the selected field

Fetch product

Fetches the details of an existing product by unique ID or name

Fetch ticket tags

Fetches ticket tags using ticket ID

Fetch article

Fetches the details of an existing article

Fetch account

Fetches an existing account by name or ID

Fetch ticket thread

Fetches ticket thread by its unique ID

Fetch call

Fetches the details of a call based on the selected field

Fetch ticket

Fetches the details of an existing ticket

Fetch KB user

Fetches the details of an existing KB user

Fetch agent

Fetches the details of an existing agent by ID or email

Fetch contact

Fetches a contact by email address, unique ID, or contact name

Fetch contract

Fetches the details of an existing contract

Trash account

Moves selected account to the recycle bin

Trash ticket

Moves selected ticket to the recycle bin

Trash contact

Moves selected contact to the recycle bin

What is Zendesk?

Zendesk is a cloud-based help-desk solution that helps you track, prioritize, and solve customer interactions. You can add dynamic content, use or define macros to respond quickly, and obtain detailed insights on all your customers.

What is Zoho Desk?

Zoho Desk is context-aware help desk software for managing customer support activities. You can assign, track, and set up alerts on help desk tickets easily.

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

Learn more >

Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

Learn more >

Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

Learn more >

It is amazing what processes can be automated [with Zoho Flow]. It can be difficult to visualize what can be done. Ask the experts at Zoho Flow, they can tell you straight away and if it needs customization they will help you build it! Learn more

Owain ap Rees

Sales Director, Artico

First and the foremost benefit is that Zoho Flow connects the apps that cannot be connected in other ways. With the proper flows, we have all the processes standardized, and the interactions between the different roles in the company are standardized, too. Learn more

Louis Castellano

CEO, Lakeside CNC Group

Zoho Flow has helped us add a new sales channel. It has helped us integrate our existing and new sales channels, and manage our inventory in real time. Learn more

Siddharth Ahuja

CEO, Fabricroot

Watch Zoho Flow in action

Play video

Endless integrations. End to manual work.

SIGN UP TODAY