Integrate ServiceDesk MSP On-Premises with Microsoft Teams
Send information between ServiceDesk MSP On-Premises and Microsoft Teams automatically, without writing any code, using Zoho Flow.
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Update the details of an existing problem in ServiceDesk MSP On-Premises when a new message is created in a channel in Microsoft Teams
Integrate Microsoft Teams with ServiceDesk MSP On-Premises using Zoho Flow. Whenever a new message is created in a channel in Microsoft Teams, Zoho Flow automatically updates the details of an existing problem in ServiceDesk MSP On-Premises. This integration keeps your workflows in sync and eliminates manual work.
Set up this flow in minutes — no coding required.
How it works
- The flow triggers when a new message is created in a channel in Microsoft Teams.
- Zoho Flow updates the details of an existing problem in ServiceDesk MSP On-Premises.
Update the details of an existing problem in ServiceDesk MSP On-Premises when a new message is created in a channel in Microsoft Teams
Microsoft Teams + ServiceDesk MSP On-Premises
Create a note for the selected request in ServiceDesk MSP On-Premises when a new message is created in a channel in Microsoft Teams
Integrate Microsoft Teams with ServiceDesk MSP On-Premises using Zoho Flow. Whenever a new message is created in a channel in Microsoft Teams, Zoho Flow automatically creates a note for the selected request in ServiceDesk MSP On-Premises. This integration keeps your workflows in sync and eliminates manual work.
Set up this flow in minutes — no coding required.
How it works
- The flow triggers when a new message is created in a channel in Microsoft Teams.
- Zoho Flow creates a note for the selected request in ServiceDesk MSP On-Premises.
Create a note for the selected request in ServiceDesk MSP On-Premises when a new message is created in a channel in Microsoft Teams
Microsoft Teams + ServiceDesk MSP On-Premises
Build your own integrations between ServiceDesk MSP On-Premises and Microsoft Teams
Connect ServiceDesk MSP On-Premises and Microsoft Teams with over 950+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate ServiceDesk MSP On-Premises and Microsoft Teams using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Request updated in template
Triggers when the details of an existing request is updated in the selected template
Request updated from an account
Triggers when the details of an existing request is updated from an account
Request updated
Triggers when the details of an existing request are updated
Request created in template
Triggers when a new request is created in the selected template
Request created from an account
Triggers when a new request is created from an account
Request created
Triggers when a new request is created
Channel created
Triggers when a new channel is created in the selected team
Event created
Triggers when a new event is created
All Actions - Actions are the automated tasks
Create request
Creates a new request
Associate request with problem
Associates an existing request with the specified problem
Create request note
Creates a note for the selected request
Create problem
Creates a new problem
Create change
Creates a new change
Update problem
Updates the details of an existing problem
Update change
Updates the details of an existing change
Update request
Updates the details of an existing request
Fetch problem
Fetches the details of an existing problem by ID
Fetch change
Fetches the details of an existing change by display ID
Fetch request - By ID
Fetches the details of an existing request by ID
Post message to channel
Posts a message in the selected channel
Create event
Creates a new event
Add user to channel
Adds the specified user to a channel
Create channel
Creates a new channel in the selected team
Post message to chat
Posts a message to the specified chat
Update event
Updates the details of an existing event
Fetch chat by display name or email
Fetches a one-on-one chat by display name or email address
Fetch user by name or email
Fetches user by name or email
Fetch channel
Fetches a channel by it's name
Cancel event
Cancels the specified event
Fetch event
Fetches the details of an existing event by title or ID
What is ServiceDesk MSP On-Premises?
ManageEngine ServiceDesk MSP on-prem is help desk software with asset management that enables managed service providers (MSP) to support their customers more efficiently.
Similar apps
What is Microsoft Teams?
Microsoft Teams is group chat software. You can host online meetings, make calls, and effectively collaborate with your team on chat.
Similar apps
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Using Zoho Flow, we have automated two full-time jobs and outsourced all sales and support roles. It has been huge and we couldn’t imagine going back Learn more
Owain ap Rees
Sales Director, Artico
Zoho Flow had eliminated the most routine and repetitive tasks that were creating a huge burden on our employees, leading to many unnecessary delays and mistakes. Now, we have better data integrity and we serve our customers faster. It is on a totally different level. Learn more
Louis Castellano
CEO, Lakeside CNC Group
Zoho Flow has the ability to connect various apps in a simple way. It helped us provide our clients with an automated billing process that saves them over 50 hours of manual work per year. The platform is intuitive and easy to use even for non-developers like me.
Julien Granjean
CEO, iDAYit
