Integrate Deskpro with Chatra

Send information between Deskpro and Chatra automatically, without writing any code, using Zoho Flow.

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Add Chatra conversations as tickets in Deskpro

Automatically add your live chat conversations as tickets in your help desk. This flow adds Chatra conversations as tickets in Deskpro.

How it works
1) A conversation takes place in Chatra.
2) Zoho Flow creates a ticket in Deskpro for the conversation.
Use this flow
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Add Chatra conversations as tickets in Deskpro

Chatra + Deskpro

Build your own integrations between Deskpro and Chatra

Connect Deskpro and Chatra with over 900+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements

Supported triggers and actions

Integrate Deskpro and Chatra using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Organization created

Triggers when a new organization is created

Ticket response received

Triggers when a new response is received for a ticket

Ticket created

Triggers when a new ticket is created

Person added

Triggers when a new person is added

Ticket updated

Triggers when any detail of a ticket is updated

Conversation ended

Triggers when a conversation is ended

Conversation started

Triggers when a new conversation is started by a visitor or an agent

Message sent in conversation

Triggers when a new message is sent in a conversation by a visitor or an agent

All Actions - Actions are the automated tasks

Add person

Adds a new person

Create ticket

Creates a new ticket

Add note to ticket

Adds a note or message to the selected ticket

Create organization

Creates a new organization

Update ticket

Updates the details of an existing ticket

Fetch ticket

Fetches the details of an existing ticket by its ID

Fetch organization

Fetches the details of an existing organization

Fetch person or agent

Fetches the details of a person or agent by their email address or ID

Send message on behalf of agent or group

Sends a message on behalf of an agent or a group

Send message

Sends a message on behalf of a random agent

Fetch visitor

Fetches the details of a visitor

What is Deskpro?

Deskpro is a helpdesk software with mult-channel support. You can manage your entire user base, collaborate with your teams using instant messaging and notes, and also monitor ticket statistics, agent activities and more.

Customer Support Helpdesk

What is Chatra?

Chatra is a live-chat, email and social messaging platform that lets you add live chat to your website and talk with your website visitors in real-time, get website insights and more.

Customer Support

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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Sales Director, Artico

Zoho Flow was the main reason we decided in favor of the Zoho platform. An ability to integrate the different parts of the platform is priceless, and we were able to set as many process triggers as we need. Currently, we have eight large flows. They integrate Zoho Books, Zoho Desk, Zoho CRM, and Zoho Cliq in various combinations. Learn more

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CEO, Lakeside CNC Group

Zoho Flow has automated our entire "Security Operations" process, saving us a lot of manual work and admin overhead, in turn enabling us to focus our efforts on providing clients with accurate and quality services.

Neville Mader

Director, Perth Security Services

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