Integrate Fluent Support with ServiceDesk Plus Cloud
Send information between Fluent Support and ServiceDesk Plus Cloud automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Fluent Support and ServiceDesk Plus Cloud using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket closed
Triggers when an existing ticket is closed
Ticket agent changed
Triggers when a ticket agent is changed
Ticket reopened
Triggers when a ticket is reopened
Tickets moved
Triggers when tickets are moved
Ticket created
Triggers when a new ticket is created
Request updated
Triggers when the details of an existing request are updated
Asset created
Triggers when a new asset is created
Requester created
Triggers when a new requester is created
Task closed
Triggers when a task is closed
Task updated
Triggers when the details of an existing task are updated
Change updated
Triggers when a change is updated
Request updated in template
Triggers when an existing request is updated in the selected template
Request approved
Triggers when an existing request is approved
Note created
Triggers when a new note is created
Change created
Triggers when a new change is created
Request created
Triggers when a new request is created
Request created in template
Triggers when a new request is created in the selected template
Problem created
Triggers when a new problem is created in a template
Change status updated
Triggers when the status of an existing change is updated
Task created
Triggers when a new task is created
All Actions - Actions are the automated tasks
Create customer
Creates a new customer
Create ticket
Creates a new ticket
Fetch customer
Fetches the details of an existing customer
Fetch agent
Fetches the details of an existing agent
Fetch ticket
Fetches the details of an existing ticket
Create problem
Creates a new problem
Create change
Creates a new change
Create request
Creates a new request
Create requester
Creates a new requester
Add solution
Adds a new solution
Create request note
Creates a note for the selected request
Associate request with problem
Associates a request with a specific problem
Update request
Updates the details of an existing request
Update problem
Updates the details of an existing problem
Update change
Updates the details of an existing change
Fetch change UDF attributes
Fetches a change's UDF attributes by name
Fetch requester
Fetches the details of an existing requester by email address
Fetch request - By ID
Fetches the details of an existing request by ID
Find a request attribute
Fetches a request attribute by its name
Fetch problem attribute ID
Fetches the selected problem's attribute ID by name
Fetch request UDF attributes
Fetches a request UDF attribute by its name
Fetch change attribute
Fetches the details of an existing change attribute by name
Fetch problem
Fetches the details of an existing problem by ID
Fetch solution topic
Fetches a solution topic by its name
What is Fluent Support?
Fluent Support is a WordPress support ticket management system that allows businesses to manage support agents, customers, and tickets.
Similar apps
What is ServiceDesk Plus Cloud?
ManageEngine ServiceDesk Plus is help desk software with built-in asset and project management. You can track configuration changes, map relationships, and view data graphically to make informed decisions.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Using Zoho Flow, we have automated two full-time jobs and outsourced all sales and support roles. It has been huge and we couldn’t imagine going back Learn more
Owain ap Rees
Sales Director, Artico
Zoho Flow was the main reason we decided in favor of the Zoho platform. An ability to integrate the different parts of the platform is priceless, and we were able to set as many process triggers as we need. Currently, we have eight large flows. They integrate Zoho Books, Zoho Desk, Zoho CRM, and Zoho Cliq in various combinations. Learn more
Louis Castellano
CEO, Lakeside CNC Group
Fabricroot's manual process of maintaining and managing inventory was then automated using Zoho Flow. Without Zoho Flow, the project would have taken longer to integrate and encountered unknown challenges. Zoho Flow now acts as the backbone of their online business. Learn more
Harnoor Abroll
Technical and Operations Head, TruAct
