Integrate Freshdesk with 850+ apps
Create business workflows for Freshdesk without writing code, using Zoho Flow. Automate your routine tasks and make more time for what you do best.
Popular Freshdesk workflows
Add new Freshdesk tickets for new submissions on 123FormBuilder
Do you have a form in 123FormBuilder through which customers submit
issues? This flow helps you organize and track these issues more
efficiently by creating a ticket in Freshdesk each time a submission
is made in 123FormBuilder.
How it works
1. A new submission is made in 123FormBuilder.
2. Zoho Flow creates a new ticket in Freshdesk.
Get notifications on Zoho Cliq for new Freshdesk tickets
Use this flow to automatically inform your team on Zoho
Cliq when you receive new requests in your Freshdesk support
portal. Make sure your entire team can collaborate on
delivering quality service to your customers.
How it works
1. A new ticket is created in Freshdesk.
2. Zoho Flow sends a notification to your team's Zoho
Create new tickets in Freshdesk from Zoho Forms submissions
How it works
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Supported triggers and actions
All Triggers - A trigger kickstarts the flow
Triggers when the details of an existing contact details are updated
Triggers when the details of an existing ticket are updated
Ticket note added
Triggers when a note is added to the selected ticket
Triggers when a new contact is created
Triggers when a new ticket is created
All Actions - Actions are the automated tasks
Creates a new forum in the selected category
Creates a new ticket
Create forum category
Creates a new forum category
Creates a new company
Creates a new contact
Add notes to ticket
Adds private or public notes to the selected ticket
Updates the details of an existing contact
Updates the details of an existing ticket
Updates the details of an existing company
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch ticket priority
Fetches a specific ticket priority by label
Fetches the details of an existing company by domain
Fetch ticket priority by ID
Fetches a specific ticket priority by ID
Fetches the details of an existing ticket by requester email address and subject
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch group by ID
Fetches the details of an existing group by ID
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch ticket status
Fetches a specific ticket status by label
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch company by ID
Fetches the details of an existing company by ID
Fetch ticket status by ID
Fetches a specific ticket status by ID
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.Learn more >
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.Learn more >
Write simple scripting functions to format data, call web APIs, send emails, and more.Learn more >
We started using both from the beginning, but since swapping [to Zoho], we have automated two full-time jobs and outsourced all sales and support roles. It has been huge and we couldn’t imagine going back Know more
Zoho Flow was the main reason we decided in favor of the Zoho platform. An ability to integrate the different parts of the platform is priceless, and we were able to set as many process triggers as we need. Currently, we have eight large flows. They integrate Zoho Books, Zoho Desk, Zoho CRM, and Zoho Cliq in various combinations. Know more
Zoho Flow has automated our entire "Security Operations" process, saving us a lot of manual work and admin overhead, in turn enabling us to focus our efforts on providing clients with accurate and quality services.