
Integrate Freshdesk with 850+ apps
Create business workflows for Freshdesk without writing code, using Zoho Flow. Automate your routine tasks and make more time for what you do best.
Popular Freshdesk workflows


Add new Freshdesk tickets for new submissions on 123FormBuilder
Do you have a form in 123FormBuilder through which customers submit
issues? This flow helps you organize and track these issues more
efficiently by creating a ticket in Freshdesk each time a submission
is made in 123FormBuilder.
How it works
1. A new submission is made in 123FormBuilder.
2. Zoho Flow creates a new ticket in Freshdesk.


Add new Freshdesk tickets for new submissions on 123FormBuilder
123FormBuilder + Freshdesk


Get notifications on Zoho Cliq for new Freshdesk tickets
Use this flow to automatically inform your team on Zoho
Cliq when you receive new requests in your Freshdesk support
portal. Make sure your entire team can collaborate on
delivering quality service to your customers.
How it works
1. A new ticket is created in Freshdesk.
2. Zoho Flow sends a notification to your team's Zoho
Cliq channel.


Get notifications on Zoho Cliq for new Freshdesk tickets
Zoho Cliq + Freshdesk


Create new tickets in Freshdesk from Zoho Forms submissions
How it works


Create new tickets in Freshdesk from Zoho Forms submissions
Zoho Forms + Freshdesk

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Supported triggers and actions
All Triggers - A trigger kickstarts the flow

Contact updated
Triggers when the details of an existing contact details are updated

Ticket updated
Triggers when the details of an existing ticket are updated

Ticket note added
Triggers when a note is added to the selected ticket

Contact created
Triggers when a new contact is created

Ticket created
Triggers when a new ticket is created
All Actions - Actions are the automated tasks

Create forum
Creates a new forum in the selected category

Create ticket
Creates a new ticket

Create forum category
Creates a new forum category

Create company
Creates a new company

Create contact
Creates a new contact

Add notes to ticket
Adds private or public notes to the selected ticket

Update contact
Updates the details of an existing contact

Update ticket
Updates the details of an existing ticket

Update company
Updates the details of an existing company

Fetch ticket by ID
Fetches the details of an existing ticket by ID

Fetch ticket priority
Fetches a specific ticket priority by label

Fetch company
Fetches the details of an existing company by domain

Fetch ticket priority by ID
Fetches a specific ticket priority by ID

Fetch ticket
Fetches the details of an existing ticket by requester email address and subject

Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number

Fetch group by ID
Fetches the details of an existing group by ID

Fetch contact by ID
Fetches the details of an existing contact by ID

Fetch ticket status
Fetches a specific ticket status by label

Fetch agent by ID
Fetches the details of an existing agent by ID

Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number

Fetch company by ID
Fetches the details of an existing company by ID

Fetch ticket status by ID
Fetches a specific ticket status by ID
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
Bulid comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >