Integrate Freshdesk with 850+ apps

Create business workflows for Freshdesk without writing code, using Zoho Flow. Automate your routine tasks and make more time for what you do best.

Popular Freshdesk workflows

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Add new Freshdesk tickets for new submissions on 123FormBuilder

Do you have a form in 123FormBuilder through which customers submit issues? This flow helps you organize and track these issues more efficiently by creating a ticket in Freshdesk each time a submission is made in 123FormBuilder.

How it works

1.  A new submission is made in 123FormBuilder. 

2. Zoho Flow creates a new ticket in Freshdesk.

Use this flow
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Add new Freshdesk tickets for new submissions on 123FormBuilder

123FormBuilder + Freshdesk

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Get notifications on Zoho Cliq for new Freshdesk tickets

Use this flow to automatically inform your team on Zoho Cliq when you receive new requests in your Freshdesk support portal. Make sure your entire team can collaborate on delivering quality service to your customers.

How it works

1. A new ticket is created in Freshdesk.  

2. Zoho Flow sends a notification to your team's  Zoho Cliq channel.

Use this flow
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Get notifications on Zoho Cliq for new Freshdesk tickets

Zoho Cliq + Freshdesk

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Create new tickets in Freshdesk from Zoho Forms submissions

Automatically create tickets in your help desk from submissions made from one of your forms. This flow creates a ticket in Freshdesk every time there’s a new submission received in Zoho Forms.

How it works
1. A new submission is received in Zoho Forms.
2. Zoho Flow creates a new ticket in Freshdesk from the form submission.
Use this flow
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Create new tickets in Freshdesk from Zoho Forms submissions

Zoho Forms + Freshdesk

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Supported triggers and actions

All Triggers - A trigger kickstarts the flow

Contact updated

Triggers when the details of an existing contact details are updated

Ticket updated

Triggers when the details of an existing ticket are updated

Ticket note added

Triggers when a note is added to the selected ticket

Contact created

Triggers when a new contact is created

Ticket created

Triggers when a new ticket is created

All Actions - Actions are the automated tasks

Create forum

Creates a new forum in the selected category

Create ticket

Creates a new ticket

Create forum category

Creates a new forum category

Create company

Creates a new company

Create contact

Creates a new contact

Add notes to ticket

Adds private or public notes to the selected ticket

Update contact

Updates the details of an existing contact

Update ticket

Updates the details of an existing ticket

Update company

Updates the details of an existing company

Fetch ticket by ID

Fetches the details of an existing ticket by ID

Fetch ticket priority

Fetches a specific ticket priority by label

Fetch company

Fetches the details of an existing company by domain

Fetch ticket priority by ID

Fetches a specific ticket priority by ID

Fetch ticket

Fetches the details of an existing ticket by requester email address and subject

Fetch agent

Fetches the details of an existing agent by email address, phone number, or mobile number

Fetch group by ID

Fetches the details of an existing group by ID

Fetch contact by ID

Fetches the details of an existing contact by ID

Fetch ticket status

Fetches a specific ticket status by label

Fetch agent by ID

Fetches the details of an existing agent by ID

Fetch contact

Fetches the details of an existing contact by email address, phone number, or mobile number

Fetch company by ID

Fetches the details of an existing company by ID

Fetch ticket status by ID

Fetches a specific ticket status by ID

What is Freshdesk?

Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.

Customer Support Popular

Bulid comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

Learn more >

Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

Learn more >

We started using both from the beginning, but since swapping [to Zoho], we have automated two full-time jobs and outsourced all sales and support roles. It has been huge and we couldn’t imagine going back Know more

Owain ap Rees

Sales Director, Artico

Zoho Flow was the main reason we decided in favor of the Zoho platform. An ability to integrate the different parts of the platform is priceless, and we were able to set as many process triggers as we need. Currently, we have eight large flows. They integrate Zoho Books, Zoho Desk, Zoho CRM, and Zoho Cliq in various combinations. Know more

Louis Castellano

CEO, Lakeside CNC Group

Zoho Flow has automated our entire "Security Operations" process, saving us a lot of manual work and admin overhead, in turn enabling us to focus our efforts on providing clients with accurate and quality services.

Neville Mader

Director, Perth Security Services

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