Integrate Freshdesk with 900+ apps

Create business workflows for Freshdesk without writing code, using Zoho Flow. Automate your routine tasks and make more time for what you do best.

Popular Freshdesk workflows

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Create new tickets in Freshdesk from Zoho Forms submissions

Automatically create tickets in your help desk from submissions made from one of your forms. This flow creates a ticket in Freshdesk every time there’s a new submission received in Zoho Forms.

How it works
1. A new submission is received in Zoho Forms.
2. Zoho Flow creates a new ticket in Freshdesk from the form submission.
Use this flow
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Create new tickets in Freshdesk from Zoho Forms submissions

Zoho Forms + Freshdesk

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Get notifications on Zoho Cliq for new Freshdesk tickets

Use this flow to automatically inform your team on Zoho Cliq when you receive new requests in your Freshdesk support portal. Make sure your entire team can collaborate on delivering quality service to your customers.

How it works

1. A new ticket is created in Freshdesk.  

2. Zoho Flow sends a notification to your team's  Zoho Cliq channel.

Use this flow
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Get notifications on Zoho Cliq for new Freshdesk tickets

Zoho Cliq + Freshdesk

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Add new Freshdesk tickets for new submissions on 123FormBuilder

Do you have a form in 123FormBuilder through which customers submit issues? This flow helps you organize and track these issues more efficiently by creating a ticket in Freshdesk each time a submission is made in 123FormBuilder.

How it works

1.  A new submission is made in 123FormBuilder. 

2. Zoho Flow creates a new ticket in Freshdesk.

Use this flow
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Add new Freshdesk tickets for new submissions on 123FormBuilder

123FormBuilder + Freshdesk

Build your own Freshdesk integrations

Connect Freshdesk with over 900+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements

Supported triggers and actions

Build your Freshdesk workflows using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Contact updated

Triggers when the details of an existing contact are updated

Ticket created

Triggers when a new ticket is created

Ticket note added

Triggers when a note is added to the selected ticket

Contact created

Triggers when a new contact is created

Ticket updated

Triggers when the details of an existing ticket are updated

All Actions - Actions are the automated tasks

Add notes to ticket

Adds private or public notes to the selected ticket

Create contact

Creates a new contact

Create company

Creates a new company

Create forum category

Creates a new forum category

Create ticket

Creates a new ticket

Create forum

Creates a new forum in the selected category

Update company

Updates the details of an existing company

Update ticket

Updates the details of an existing ticket

Update contact

Updates the details of an existing contact

Fetch agent

Fetches the details of an existing agent by email address, phone number, or mobile number

Fetch ticket status

Fetches the status of a specific ticket by label

Fetch ticket priority by ID

Fetches the priority details of a specific ticket by ID

Fetch group by ID

Fetches the details of an existing group by ID

Fetch agent by ID

Fetches the details of an existing agent by ID

Fetch ticket status by ID

Fetches the status of a specific ticket by ID

Fetch contact by ID

Fetches the details of an existing contact by ID

Fetch contact

Fetches the details of an existing contact by email address, phone number, or mobile number

Fetch company by ID

Fetches the details of an existing company by ID

Fetch ticket by ID

Fetches the details of an existing ticket by ID

Fetch ticket priority

Fetches the priority details of a specific ticket by label

Fetch ticket

Fetches the details of an existing ticket by requester email address and subject

Fetch company

Fetches the details of an existing company by domain

What is Freshdesk?

Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.

Customer Support Popular

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

Learn more >

Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

Learn more >

Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

Learn more >

We started using both from the beginning, but since swapping [to Zoho], we have automated two full-time jobs and outsourced all sales and support roles. It has been huge and we couldn’t imagine going back Learn more

Owain ap Rees

Sales Director, Artico

We chose Zoho Flow for its ability to connect various apps in a simple way. It helped us provide our clients with an automated billing process that saves them over 50 hours of manual work per year. The platform is intuitive and easy to use even for non-developers like me.

Julien Granjean

CEO, iDAYit

With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Learn more

Toto

Technical Engineer, Master Liveaboards

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