Integrate Freshdesk with 850+ apps
Create business workflows for Freshdesk without writing code, using Zoho Flow. Automate your routine tasks and make more time for what you do best.
Popular Freshdesk workflows
Add new Freshdesk tickets for new submissions on 123FormBuilder
Do you have a form in 123FormBuilder through which customers submit
issues? This flow helps you organize and track these issues more
efficiently by creating a ticket in Freshdesk each time a submission
is made in 123FormBuilder.
How it works
1. A new submission is made in 123FormBuilder.
2. Zoho Flow creates a new ticket in Freshdesk.
Add new Freshdesk tickets for new submissions on 123FormBuilder
123FormBuilder + Freshdesk
Get notifications on Zoho Cliq for new Freshdesk tickets
Use this flow to automatically inform your team on Zoho
Cliq when you receive new requests in your Freshdesk support
portal. Make sure your entire team can collaborate on
delivering quality service to your customers.
How it works
1. A new ticket is created in Freshdesk.
2. Zoho Flow sends a notification to your team's Zoho
Cliq channel.
Get notifications on Zoho Cliq for new Freshdesk tickets
Zoho Cliq + Freshdesk
Create new tickets in Freshdesk from Zoho Forms submissions
How it works
Create new tickets in Freshdesk from Zoho Forms submissions
Zoho Forms + Freshdesk
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Supported triggers and actions
All Triggers - A trigger kickstarts the flow
Contact updated
Triggers when the details of an existing contact details are updated
Ticket updated
Triggers when the details of an existing ticket are updated
Ticket note added
Triggers when a note is added to the selected ticket
Contact created
Triggers when a new contact is created
Ticket created
Triggers when a new ticket is created
All Actions - Actions are the automated tasks
Create forum
Creates a new forum in the selected category
Create ticket
Creates a new ticket
Create forum category
Creates a new forum category
Create company
Creates a new company
Create contact
Creates a new contact
Add notes to ticket
Adds private or public notes to the selected ticket
Update contact
Updates the details of an existing contact
Update ticket
Updates the details of an existing ticket
Update company
Updates the details of an existing company
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch ticket priority
Fetches a specific ticket priority by label
Fetch company
Fetches the details of an existing company by domain
Fetch ticket priority by ID
Fetches a specific ticket priority by ID
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch group by ID
Fetches the details of an existing group by ID
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch ticket status
Fetches a specific ticket status by label
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch company by ID
Fetches the details of an existing company by ID
Fetch ticket status by ID
Fetches a specific ticket status by ID
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
Bulid comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >
Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >
Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >We started using both from the beginning, but since swapping [to Zoho], we have automated two full-time jobs and outsourced all sales and support roles. It has been huge and we couldn’t imagine going back Know more
Owain ap Rees
Sales Director, Artico
Zoho Flow was the main reason we decided in favor of the Zoho platform. An ability to integrate the different parts of the platform is priceless, and we were able to set as many process triggers as we need. Currently, we have eight large flows. They integrate Zoho Books, Zoho Desk, Zoho CRM, and Zoho Cliq in various combinations. Know more
Louis Castellano
CEO, Lakeside CNC Group
Zoho Flow has automated our entire "Security Operations" process, saving us a lot of manual work and admin overhead, in turn enabling us to focus our efforts on providing clients with accurate and quality services.
Neville Mader
Director, Perth Security Services
