

Integrate Freshdesk with MessageBird
Send information between Freshdesk and MessageBird automatically, without writing any code, using Zoho Flow.
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Create a new contact in MessageBird whenever a new contact is created in Freshdesk
Ensure effective engagement by marketing and sales with up-to-date contact information across platforms. This flow will add a new contact in MessageBird whenever a new contact is added in Freshdesk.
How it works
- The flow triggers when a new contact is created in Freshdesk.
- Zoho Flow creates a new contact in MessageBird.


Create a new contact in MessageBird whenever a new contact is created in Freshdesk
Freshdesk + MessageBird

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Supported triggers and actions
Integrate Freshdesk and MessageBird using the below triggers and actions
All Triggers - A trigger kickstarts the flow

Ticket note added
Triggers when a note is added to the selected ticket

Ticket created
Triggers when a new ticket is created

Contact updated
Triggers when the details of an existing contact are updated

Ticket updated
Triggers when the details of an existing ticket are updated

Contact created
Triggers when a new contact is created

New channel message received
Triggers when a new channel message is received
All Actions - Actions are the automated tasks

Create contact
Creates a new contact

Create ticket
Creates a new ticket

Create forum
Creates a new forum in the selected category

Create group
Creates a new group

Create company
Creates a new company

Add notes to ticket
Adds private or public notes to the selected ticket

Create forum category
Creates a new forum category

Update contact
Updates the details of an existing contact

Update ticket
Updates the details of an existing ticket

Update company
Updates the details of an existing company

Fetch ticket
Fetches the details of an existing ticket by requester email address and subject

Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID

Fetch ticket priority
Fetches the priority details of a specific ticket by label

Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number

Fetch group by ID
Fetches the details of an existing group by ID

Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number

Fetch company by ID
Fetches the details of an existing company by ID

Fetch ticket status
Fetches the status of a specific ticket by label

Fetch ticket status by ID
Fetches the status of a specific ticket by ID

Fetch contact by ID
Fetches the details of an existing contact by ID

Fetch company
Fetches the details of an existing company by domain

Fetch agent by ID
Fetches the details of an existing agent by ID

Fetch ticket by ID
Fetches the details of an existing ticket by ID

Create contact
Creates a new contact

Reply to Conversation
Adds a new message to an existing conversation and sends it to the contact you're talking to

Create group
Creates a new group

Start channel conversation
Starts a new channel conversation

Send MMS
Sends a new MMS message

Send SMS
Sends an SMS message

Send voice message
Sends a voice message

Add contact to group
Adds an existing contact into group by group ID

Update contact
Updates the details of an existing contact

Fetch contact
Fetches the details of an existing contact

Remove contact from group
Removes an already added contact from group by group ID
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
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What is MessageBird?
MessageBird is a customer communication platform. You can send voice messages, integrate video calling with your system, and connect to carriers across the globe.
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