Integrate Freshdesk with Slack

Send information between Freshdesk and Slack automatically, without writing any code, using Zoho Flow.

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Connect Freshdesk and Slack with over 900+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements

Supported triggers and actions

Integrate Freshdesk and Slack using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Contact updated

Triggers when the details of an existing contact are updated

Ticket created

Triggers when a new ticket is created

Ticket note added

Triggers when a note is added to the selected ticket

Contact created

Triggers when a new contact is created

Ticket updated

Triggers when the details of an existing ticket are updated

Message starred

Triggers when a message is starred

Message posted to private channel

Triggers when a new message is posted to the selected private channel

Message posted to public channel

Triggers when a new message is posted to the selected public channel

User added

Triggers when a new user is added

Channel created

Triggers when a new channel is created

All Actions - Actions are the automated tasks

Add notes to ticket

Adds private or public notes to the selected ticket

Create contact

Creates a new contact

Create company

Creates a new company

Create forum category

Creates a new forum category

Create ticket

Creates a new ticket

Create forum

Creates a new forum in the selected category

Update company

Updates the details of an existing company

Update ticket

Updates the details of an existing ticket

Update contact

Updates the details of an existing contact

Fetch agent

Fetches the details of an existing agent by email address, phone number, or mobile number

Fetch ticket status

Fetches the status of a specific ticket by label

Fetch ticket priority by ID

Fetches the priority details of a specific ticket by ID

Fetch group by ID

Fetches the details of an existing group by ID

Fetch agent by ID

Fetches the details of an existing agent by ID

Fetch ticket status by ID

Fetches the status of a specific ticket by ID

Fetch contact by ID

Fetches the details of an existing contact by ID

Fetch contact

Fetches the details of an existing contact by email address, phone number, or mobile number

Fetch company by ID

Fetches the details of an existing company by ID

Fetch ticket by ID

Fetches the details of an existing ticket by ID

Fetch ticket priority

Fetches the priority details of a specific ticket by label

Fetch ticket

Fetches the details of an existing ticket by requester email address and subject

Fetch company

Fetches the details of an existing company by domain

Set channel topic

Sets the topic for the selected channel

Fetch user - By name

Fetches the details of an existing user by name

Send direct message

Sends a direct message to the selected user

Send private channel message

Sends a message to the selected private channel

Update profile

Updates the profile information for the selected user

Create reminder

Creates a new reminder

Create channel

Creates a new public channel

Send public channel message

Sends a message to the selected public channel

Fetch user - By username

Fetches the details of an existing user by username

Fetch user - By ID

Fetches the details of an existing user by ID

What is Freshdesk?

Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.

Customer Support Popular

What is Slack?

Slack is a messaging app for teams. You can create channels to organize conversations, search message history, and add notes and reminders.

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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We started using both from the beginning, but since swapping [to Zoho], we have automated two full-time jobs and outsourced all sales and support roles. It has been huge and we couldn’t imagine going back Learn more

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Sales Director, Artico

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CEO, Lakeside CNC Group

Zoho Flow has automated our entire "Security Operations" process, saving us a lot of manual work and admin overhead, in turn enabling us to focus our efforts on providing clients with accurate and quality services.

Neville Mader

Director, Perth Security Services

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