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Create business workflows for Help Scout without writing code, using Zoho Flow. Automate your routine tasks and make more time for what you do best.

Popular Help Scout workflows

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Create Help Scout conversations from a Zoho Forms form entry

Create a conversation in your help desk automatically, based on entries on one of your forms. This flow creates a conversation in Help Scout from entries to a Zoho Forms form.

How it works
1) A response is received for a Zoho Forms form.
2) Zoho Flow creates a conversation in Help Scout out of the response.
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Create Help Scout conversations from a Zoho Forms form entry

Zoho Forms + Help Scout

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Create Help Scout conversations from SurveyLegend responses

Create a conversation in your help desk automatically, based on responses to a survey. This flow creates a conversation in Help Scout from new responses to a SurveyLegend survey.

How it works
1) A response is received for a SurveyLegend survey.
2) Zoho Flow creates a conversation in Help Scount for the response.
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Create Help Scout conversations from SurveyLegend responses

SurveyLegend + Help Scout

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Add new Help Scout conversations to Cyfe

Add new help desk conversations to your monitoring dashboard. This flow adds new Help Scout conversations to Cyfe.

How it works
1) A new conversation is created in Help Scout.
2) Zoho Flow adds the conversation to Cyfe.
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Add new Help Scout conversations to Cyfe

Help Scout + Cyfe

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Create a customer in Help Scout when an entry is submitted in Paperform


Keeping an accurate record of your customers is important for serving them better. This flow will create a customer in Help Scout when an entry is submitted in Paperform.

How it works
1) An entry is submitted in Paperform.
2) Zoho Flow will create a customer in Help Scout.
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Create a customer in Help Scout when an entry is submitted in Paperform

Paperform + Help Scout

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Create a conversation from a customer in Help Scout when an entry is submitted in Paperform


Help your customer support team answer your customer queries better by giving them context for the query. This flow will create a conversation from a customer in Help Scout when an entry is submitted in Paperform.

How it works
1) An entry is made in Paperform.
2) Zoho Flow will create a conversation from a customer in Help Scout.
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Create a conversation from a customer in Help Scout when an entry is submitted in Paperform

Paperform + Help Scout

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Supported triggers and actions

All Triggers - A trigger kickstarts the flow

Conversation created

Triggers when a new conversation is created

Customer added

Triggers when a new customer is added

Mailbox added

Triggers when a new mailbox is added

User created

Triggers when a new user is created

Conversation assigned

Triggers when a conversation is assigned to a specified user

All Actions - Actions are the automated tasks

Create conversation from customer

Creates a new conversation from a customer

Create conversation to customer.

Creates a new conversation to a customer from a user

Create customer

Creates a customer if it does not already exist

Find customer

Finds customer by email address

Find user

Finds user by email address

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What is Help Scout?

Help Scout is a help desk software application which provides an email-based customer support platform, knowledge base tool, and search tools for customer service professionals.

Helpdesk

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