Integrate Usedesk with 900+ apps

Create business workflows for Usedesk without writing code, using Zoho Flow. Automate your routine tasks and make more time for what you do best.

Popular Usedesk workflows

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Post ticket message to Zoho Cliq user for a new Usedesk ticket

Get notified in your work chat for important tickets. Use this flow to receive a message in Zoho Cliq whenever there's a ticket created in Usedesk.

How it works
1. A new ticket created in Usedesk.

2. Zoho Flow automatically sends a message in Zoho Cliq about the ticket.
Use this flow
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Post ticket message to Zoho Cliq user for a new Usedesk ticket

Usedesk + Zoho Cliq

Build your own Usedesk integrations

Connect Usedesk with over 900+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements

Supported triggers and actions

Build your Usedesk workflows using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Ticket created

Triggers when a new ticket is created

Client added

Triggers when a new client is added

All Actions - Actions are the automated tasks

Add comment

Adds a comment to the specified ticket

Create agent

Creates a new agent

Create chat

Creates a chat or send messages to an existing chat on behalf of the client

Create ticket

Creates a new ticket

Send chat message

Sends a chat message to the specified client

Create client

Creates a new client

Update agent

Updates the details of an existing agent

Update client

Updates the details of an existing client

Update ticket

Updates the details of an existing ticket

Fetch ticket

Fetches the details of an existing ticket using ticket ID

Fetch agent by email address

Fetches the details of an existing agent using email address

Fetch agent by ID

Fetches the details of an existing agent using agent ID

Fetch client

Fetches the details of an existing client using client ID

What is Usedesk?

Usedesk is a cloud-based solution that lets you automate customer engagement services and solve customer support tickets. It allows you to create templates, set up automatic responses, make automatic changes to customer status, and more.

Helpdesk Customer Support

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

Learn more >

Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

Learn more >

Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

Learn more >

All the interactions, including customer relationship management, are automated and pre-determined in Zoho Flow. This allows our employees to concentrate on the tasks that are more important than the manual data inputs. Learn more

Louis Castellano

CEO, Lakeside CNC Group

Fabricroot's manual process of maintaining and managing inventory was then automated using Zoho Flow. Without Zoho Flow, the project would have taken longer to integrate and encountered unknown challenges. Zoho Flow now acts as the backbone of their online business. Learn more

Harnoor Abroll

Technical and Operations Head, TruAct

Zoho Flow has truly empowered us to get real-time results and go paperless, saving us weeks of manual work. It's an indispensable tool for our business. Learn more

Toto

Technical Engineer, Master Liveaboards

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