![](https://flow-public.nimbuspop.com/flow-apps/outlook.png)
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Integrate Outlook with Freshdesk
Send information between Outlook and Freshdesk automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
![](https://flow-public.nimbuspop.com/flow-apps/outlook.png)
Create a new contact in Outlook whenever a new contact is created in Freshdesk
Accurate contact details enable your sales team to deliver timely and personalized communication to users. This flow will log a new contact in Outlook whenever a new contact is created in Freshdesk.
How it works
- The flow triggers when a new contact is created in Freshdesk.
- Zoho Flow creates a new contact in Outlook.
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
![](https://flow-public.nimbuspop.com/flow-apps/outlook.png)
Create a new contact in Outlook whenever a new contact is created in Freshdesk
Freshdesk + Outlook
![](https://www.zohowebstatic.com/sites/zweb/images/flow/app/create.png)
Build your own integrations between Outlook and Freshdesk
Connect Outlook and Freshdesk with over 900+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Outlook and Freshdesk using the below triggers and actions
All Triggers - A trigger kickstarts the flow
![](https://flow-public.nimbuspop.com/flow-apps/outlook.png)
Email sent
Triggers when a new email is sent
![](https://flow-public.nimbuspop.com/flow-apps/outlook.png)
Event created
Triggers when a new event is created
![](https://flow-public.nimbuspop.com/flow-apps/outlook.png)
Task created
Triggers when a new task is added to the selected list
![](https://flow-public.nimbuspop.com/flow-apps/outlook.png)
Email received
Triggers when a new email is received
![](https://flow-public.nimbuspop.com/flow-apps/outlook.png)
Event updated
Triggers when the details of an existing event are updated
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Ticket updated
Triggers when the details of an existing ticket are updated
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Contact updated
Triggers when the details of an existing contact are updated
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Ticket note added
Triggers when a note is added to the selected ticket
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Contact created
Triggers when a new contact is created
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Ticket created
Triggers when a new ticket is created
All Actions - Actions are the automated tasks
![](https://flow-public.nimbuspop.com/flow-apps/outlook.png)
Forward event
Forwards an event request to the specified recipients
![](https://flow-public.nimbuspop.com/flow-apps/outlook.png)
Create contact
Creates a new contact
![](https://flow-public.nimbuspop.com/flow-apps/outlook.png)
Reply to email
Replies to the specified email
![](https://flow-public.nimbuspop.com/flow-apps/outlook.png)
Create event
Creates a new event
![](https://flow-public.nimbuspop.com/flow-apps/outlook.png)
Create task
Creates a new task in the selected list
![](https://flow-public.nimbuspop.com/flow-apps/outlook.png)
Send email
Creates and sends a new email
![](https://flow-public.nimbuspop.com/flow-apps/outlook.png)
Flag email
Flags the specified email
![](https://flow-public.nimbuspop.com/flow-apps/outlook.png)
Update contact
Updates the details of an existing contact
![](https://flow-public.nimbuspop.com/flow-apps/outlook.png)
Update task
Updates the details of an existing task in the selected list
![](https://flow-public.nimbuspop.com/flow-apps/outlook.png)
Update event
Updates the details of an existing event
![](https://flow-public.nimbuspop.com/flow-apps/outlook.png)
Fetch calendar
Fetches the details of a calendar by name
![](https://flow-public.nimbuspop.com/flow-apps/outlook.png)
Fetch event
Fetches the details of an existing event by title or ID from the selected calendar
![](https://flow-public.nimbuspop.com/flow-apps/outlook.png)
Find contact folder
Finds a folder by name
![](https://flow-public.nimbuspop.com/flow-apps/outlook.png)
Fetch contact
Fetches the details of an existing contact by email address from the default contacts folder
![](https://flow-public.nimbuspop.com/flow-apps/outlook.png)
Fetch task
Fetches the details of an existing task by title or ID from the selected list
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Create contact
Creates a new contact
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Create ticket
Creates a new ticket
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Create forum
Creates a new forum in the selected category
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Create company
Creates a new company
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Create forum category
Creates a new forum category
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Add notes to ticket
Adds private or public notes to the selected ticket
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Update company
Updates the details of an existing company
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Update ticket
Updates the details of an existing ticket
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Update contact
Updates the details of an existing contact
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch company by ID
Fetches the details of an existing company by ID
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch contact by ID
Fetches the details of an existing contact by ID
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket by ID
Fetches the details of an existing ticket by ID
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch agent by ID
Fetches the details of an existing agent by ID
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket status
Fetches the status of a specific ticket by label
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch group by ID
Fetches the details of an existing group by ID
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch company
Fetches the details of an existing company by domain
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket priority
Fetches the priority details of a specific ticket by label
![](https://flow-public.nimbuspop.com/flow-apps/freshdesk.png)
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
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