Integrate Outlook with Freshdesk
Send information between Outlook and Freshdesk automatically, without writing any code, using Zoho Flow.
Didn't find the integration you were looking for?
Integrate your apps to automate those tedious tasks. Save hours every day.
Supported triggers and actions
All Triggers - A trigger kickstarts the flow
Email sent
Triggers when a new email is sent
Event created
Triggers when a new event is created
Task created
Triggers when a new task is added to the selected list
Email received
Triggers when a new email is received
Event updated
Triggers when the details of an existing event are updated
Contact updated
Triggers when the details of an existing contact are updated
Ticket created
Triggers when a new ticket is created
Ticket note added
Triggers when a note is added to the selected ticket
Contact created
Triggers when a new contact is created
Ticket updated
Triggers when the details of an existing ticket are updated
All Actions - Actions are the automated tasks
Forward event
Forwards an event request to the specified recipients
Create contact
Creates a new contact
Reply to email
Replies to the specified email
Create event
Creates a new event
Create task
Creates a new task in the selected list
Send email
Creates and sends a new email
Flag email
Flags the specified email
Update contact
Updates the details of an existing contact
Update task
Updates the details of an existing task in the selected list
Update event
Updates the details of an existing event
Fetch calendar
Fetches the details of a calendar by name
Fetch event
Fetches the details of an existing event by title or ID from the selected calendar
Find contact folder
Finds a folder by name
Fetch contact
Fetches the details of an existing contact by email address from the default contacts folder
Fetch task
Fetches the details of an existing task by title or ID from the selected list
Add notes to ticket
Adds private or public notes to the selected ticket
Create contact
Creates a new contact
Create company
Creates a new company
Create forum category
Creates a new forum category
Create ticket
Creates a new ticket
Create forum
Creates a new forum in the selected category
Update company
Updates the details of an existing company
Update ticket
Updates the details of an existing ticket
Update contact
Updates the details of an existing contact
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch group by ID
Fetches the details of an existing group by ID
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch company by ID
Fetches the details of an existing company by ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch company
Fetches the details of an existing company by domain
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
Similar apps
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >
Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >
Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >It is amazing what processes can be automated [with Zoho Flow]. It can be difficult to visualize what can be done. Ask the experts at Zoho Flow, they can tell you straight away and if it needs customization they will help you build it! Know more
Owain ap Rees
Sales Director, Artico
Zoho Flow was the deal-maker for the whole Zoho platform. For everyone who wants to use more than one Zoho app, Zoho Flow is a must. Know more
Louis Castellano
CEO, Lakeside CNC Group
With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Know more
Toto
Technical Engineer, Master Liveaboards
