Integrate ServiceDesk Plus Cloud with 850+ apps
Create business workflows for ServiceDesk Plus Cloud without writing code, using Zoho Flow. Automate your routine tasks and make more time for what you do best.
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Supported triggers and actions
All Triggers - A trigger kickstarts the flow
Requester created
Triggers when a new requester is created
Change created
Triggers when a new change is created
Note created
Triggers when a new note is created
Request approved
Triggers when an existing request is approved
Asset created
Triggers when a new asset is created
Task updated
Triggers when the details of an existing task are updated
Problem created
Triggers when a new problem is created in a template
Request created
Triggers when a new request is created
Task closed
Triggers when a task is closed
Request created in template
Triggers when a new request is created in the selected template
Request updated
Triggers when the details of an existing request are updated
Task created
Triggers when a new task is created
Change status updated
Triggers when the status of an existing change is updated
Request updated in template
Triggers when an existing request is updated in the selected template
Change updated
Triggers when a change is updated
All Actions - Actions are the automated tasks
Create problem
Creates a new problem
Associate request with problem
Associates a request with a specific problem
Add solution
Adds a new solution
Create request note
Creates a note for the selected request
Create change
Creates a new change
Create request
Creates a new request
Update change
Updates the details of an existing change
Update request
Updates the details of an existing request
Update problem
Updates the details of an existing problem
Fetch request UDF attributes
Fetches a request UDF attribute by its name
Fetch change attribute
Fetches the details of an existing change attribute by name
Fetch solution topic
Fetches a solution topic by its name
Fetch problem attribute ID
Fetches the selected problem's attribute ID by name
Find a request attribute
Fetches a request attribute by its name
Fetch problem
Fetches the details of an existing problem by ID
Fetch request - By ID
Fetches the details of an existing request by ID
Fetch change UDF attributes
Fetches a change's UDF attributes by name
Fetch requester
Fetches the details of an existing requester by email address
What is ServiceDesk Plus Cloud?
ManageEngine ServiceDesk Plus is help desk software with built-in asset and project management. You can track configuration changes, map relationships, and view data graphically to make informed decisions.
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Custom functions
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Learn more >We chose Zoho Flow for its ability to connect various apps in a simple way. It helped us provide our clients with an automated billing process that saves them over 50 hours of manual work per year. The platform is intuitive and easy to use even for non-developers like me.
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CEO, iDAYit
Zoho Flow has helped us add a new sales channel. It has helped us integrate our existing and new sales channels, and manage our inventory in real time. Know more
Siddharth Ahuja
CEO, Fabricroot
Zoho Flow has revolutionized our integration process, allowing us to transfer data seamlessly across multiple platforms without the need for coding. It has eliminated tedious and time-consuming tasks, making our workflow more efficient and saving us valuable time and effort. Zoho Flow is a game-changer for us, and I highly recommend it to anyone looking to streamline their business processes. Know more
Toto
Technical Engineer, Master Liveaboards
