Integrate ServiceDesk Plus Cloud with SpringEdge
Send information between ServiceDesk Plus Cloud and SpringEdge automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate ServiceDesk Plus Cloud and SpringEdge using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Asset created
Triggers when a new asset is created
Note created
Triggers when a new note is created
Task updated
Triggers when the details of an existing task are updated
Request task worklog created
Triggers when a request task worklog is created
Request approved
Triggers when an existing request is approved
Change status updated
Triggers when the status of an existing change is updated
Task created
Triggers when a new task is created
Change created
Triggers when a new change is created
Problem created
Triggers when a new problem is created in a template
Change updated
Triggers when a change is updated
Request updated in template
Triggers when an existing request is updated in the selected template
Request updated
Triggers when the details of an existing request are updated
Request created
Triggers when a new request is created
Notification sent
Triggers when a user sends a notification
Request created in template
Triggers when a new request is created in the selected template
Task closed
Triggers when a task is closed
Request worklog created
Triggers when a new request worklog is created
Requester created
Triggers when a new requester is created
All Actions - Actions are the automated tasks
Create change
Creates a new change
Create request
Creates a new request
Create request task
Creates a new request task
Create technician
Creates a new technician
Create request worklog
Creates a new request worklog
Add task comment
Adds a new task comment request
Send Notification
Sends a request notification
Create requester
Creates a new requester
Add solution
Adds a new solution
Create request note
Creates a note for the selected request
Create request task worklog
Creates a new task worklog under for selected request
Create problem
Creates a new problem
Associate request with problem
Associates a request with a specific problem
Update problem
Updates the details of an existing problem
Update request
Updates the details of an existing request
Update change
Updates the details of an existing change
Update requester
Updates the details of an existing requester based on ID
Update technician
Updates the details of an existing technician
Fetch requester
Fetches the details of an existing requester by email address
Fetch solution topic
Fetches a solution topic by its name
Find a request attribute
Fetches a request attribute by its name
Fetch technician attributes
Fetches the details of an existing technician attribute by name
Fetch problem
Fetches the details of an existing problem by ID
Fetch change UDF attributes
Fetches a change's UDF attributes by name
Fetch problem attribute ID
Fetches the selected problem's attribute ID by name
Fetch request UDF attributes
Fetches a request UDF attribute by its name
Fetch request - By ID
Fetches the details of an existing request by ID
Fetch change attribute
Fetches the details of an existing change attribute by name
Send SMS
Sends an SMS to the specified mobile number
Send unicode SMS
Sends a unicode SMS to the specified recipient
Fetch delivery status
Fetches the delivery status of an SMS using message ID
What is ServiceDesk Plus Cloud?
ManageEngine ServiceDesk Plus is help desk software with built-in asset and project management. You can track configuration changes, map relationships, and view data graphically to make informed decisions.
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