Integrate Zoho Desk with Google Calendar

Send information between Zoho Desk and Google Calendar automatically, without writing any code, using Zoho Flow.

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Create new Zoho Desk tickets for Google Calendar events

This flow is especially useful if you have a bunch of customer calls lined up. All you need to do is add your calls as events in Google Calendar and a ticket for the same calls are automatically created in Zoho Desk, ensuring that you never miss one. There's also the advantage of tracking customer interactions in one place for future reference.

How it works

1. A new event is created in Google Calendar.
2. Zoho Flow automatically creates a new Zoho Desk ticket using the event details.


Use this flow
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Create new Zoho Desk tickets for Google Calendar events

Google Calendar + Zoho Desk

Build your own integrations between Zoho Desk and Google Calendar

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Supported triggers and actions

Integrate Zoho Desk and Google Calendar using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Agent availability updated

Triggers when the availability of an agent is updated

Article created

Triggers when a new article is created

Event created

Triggers when a new event is created in the selected portal

Call updated

Triggers when the details of a call is updated in the selected portal

Contact created

Triggers when a new contact is created in the selected portal

Ticket comment added

Triggers when a new ticket comment is added in the selected portal

Event updated

Triggers when the details of an event is updated

Ticket comment updated

Triggers when the selected ticket comment is updated

Product created

Triggers when a new product is created

Account updated

Triggers when the details of the selected account is updated

Ticket thread added

Triggers when a new ticket thread is added in the selected portal

Ticket status updated

Triggers when a ticket status is changed to selected status. If status is not selected, the flow will trigger for all status changes.

Time entry updated

Triggers when a time entry is updated in the selected task

Ticket created or updated

Triggers when a new ticket is created or if the details of an existing ticket are updated

Agent created

Triggers when a new agent is created in the selected portal

Task updated

Triggers when the details of a task is updated in the selected portal

Account created

Triggers when a new account is created in the selected portal

Ticket moved

Triggers when a ticket is moved to a different team or department

Ticket approval added

Triggers when a new ticket approval is added

Time entry created

Triggers when a new time entry is created in the selected task

Task created

Triggers when a new task is created in the selected portal

Contact updated

Triggers when the details of a contact is updated in the selected portal

Ticket created

Triggers when a new ticket is created in the selected portal

Ticket updated

Triggers when the details of the selected ticket is updated

Call created

Triggers when a new call is created in the selected portal

Article updated

Triggers when an existing article is updated

Ticket approval updated

Triggers when the details of an existing ticket approval are updated

Agent updated

Triggers when the details of an agent is updated in the selected portal

Calendar created

Triggers when a new calendar is created

Event created

Triggers when a new event is created

Event created or updated

Triggers when an event is created or updated

All Actions - Actions are the automated tasks

Create contract

Creates a new contract for the selected account

Create topic

Creates a new topic

Create contact

Creates a new contact in the selected organization

Add ticket time entry

Adds time entry for an existing ticket

Create task

Creates a new task in the selected department

Create contact comment

Creates a comment in the selected contact

Create event

Creates a new event in the selected organization

Create task comment

Creates a new comment in the specified task

Create topic comment

Creates a comment for the specified topic

Send email reply

Sends a reply for the specified ticket created in the email channel

Add tag

Adds a tag to the specified ticket

Create ticket comment

Creates a comment in the selected ticket

Create call

Creates a new call in the selected organization

Remove tag

Removes a tag from the specified ticket

Add user to group

Adds the specified users to an existing group

Create account

Creates a new account in the selected organization

Add task time entry

Adds time entry for an existing task

Request approval for ticket

Requests an approval for an existing ticket from the specified approver

Create agent

Creates a new agent in the selected organization

Create ticket

Creates a new ticket in the selected organization

Create article

Creates a new article

Create product

Creates a new product in the selected organization

Update contact

Updates the selected contact

Update task timer

Updates the timer of an existing task

Update ticket comment

Updates the comment for the specified ticket

Update agent availability

Updates the availability status of an existing agent

Send custom channel reply

Sends reply for a ticket via the selected channel

Move ticket

Moves the specified ticket to the selected department

Invite contact to the help center

Invites the specified contacts to help center

Update article

Updates the details of an existing article

Update task

Updates the details of an existing task

Close ticket

Closes the specified tickets

Update contact comment

Updates the specified comment in the selected contact

Update ticket timer

Updates the timer of an existing ticket

Update contract

Updates the details of an existing contract

Edit ticket time entry

Edits the time entry of an existing ticket

Update call timer

Updates the timer of an existing call

Update product

Updates the details of the selected product

Update call

Updates the details of the specified call

Update topic

Updates the details of an existing topic

Remove user from group

Removes the specified users from an existing group

Mark or Unmark ticket as spam

Marks or unmarks the specified ticket as spam

Update KB user status

Updates the status of an existing KB user

Update account

Updates the selected account

Update agent

Updates the details of an existing agent

Update ticket

Updates the details of an existing ticket

Fetch agent

Fetches the details of an existing agent by ID or email

Fetch ticket time entry

Fetches the time entry of an existing ticket

Fetch ticket

Fetches the details of an existing ticket

Fetch task

Fetches the details of an existing task by ID

Fetch event

Fetches the details of an event based on the selected field

Fetch contract

Fetches the details of an existing contract

Fetch customer happiness

Fetches the happiness feedback of an existing customer

Fetch product

Fetches the details of an existing product by unique ID or name

Fetch ticket thread

Fetches ticket thread by its unique ID

Fetch KB user

Fetches the details of an existing KB user

Fetch call

Fetches the details of a call based on the selected field

Fetch ticket tags

Fetches ticket tags using ticket ID

Fetch account

Fetches an existing account by name or ID

Fetch contact

Fetches a contact by email address, unique ID, or contact name

Fetch article

Fetches the details of an existing article

Trash ticket

Moves selected ticket to the recycle bin

Trash account

Moves selected account to the recycle bin

Trash contact

Moves selected contact to the recycle bin

Create calendar

Creates a new calendar

Create all day event

Creates a new all day event

Create event

Creates a new event

Add conference to event

Adds a conference to the specified event

Quick add event

Creates an event based on a simple text

Delete event

Deletes the selected event

Update event

Updates the details of an event in the selected calendar

Update all day event

Updates the details of an existing all day event in the selected calendar

Move event

Moves an event from one calendar to another by ID

Fetch event

Fetches an event

What is Zoho Desk?

Zoho Desk is context-aware help desk software for managing customer support activities. You can assign, track, and set up alerts on help desk tickets easily.

What is Google Calendar?

Google Calendar lets you schedule meetings and events and get reminders about upcoming activities. You can schedule events, invite guests, and customize your calendar to suit your needs.

Build comprehensive workflows using

Webhook triggers

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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It is amazing what processes can be automated [with Zoho Flow]. It can be difficult to visualize what can be done. Ask the experts at Zoho Flow, they can tell you straight away and if it needs customization they will help you build it! Learn more

Owain ap Rees

Sales Director, Artico

Zoho Flow was the deal-maker for the whole Zoho platform. For everyone who wants to use more than one Zoho app, Zoho Flow is a must. Learn more

Louis Castellano

CEO, Lakeside CNC Group

With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Learn more

Toto

Technical Engineer, Master Liveaboards

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