Integrate Zoho Desk with Shortcut
Send information between Zoho Desk and Shortcut automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
Create stories in Clubhouse for new tickets in Zoho Desk
How it works
Create stories in Clubhouse for new tickets in Zoho Desk
Zoho Desk + Shortcut
Build your own integrations between Zoho Desk and Shortcut
Connect Zoho Desk and Shortcut with over 900+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Zoho Desk and Shortcut using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Account created
Triggers when a new account is created in the selected portal
Contact updated
Triggers when the details of a contact is updated in the selected portal
Agent availability updated
Triggers when the availability of an agent is updated
Ticket status updated
Triggers when a ticket status is changed to selected status. If status is not selected, the flow will trigger for all status changes.
Ticket comment updated
Triggers when the selected ticket comment is updated
Ticket created
Triggers when a new ticket is created in the selected portal
Ticket moved
Triggers when a ticket is moved to a different team or department
Event updated
Triggers when the details of an event is updated
Ticket updated
Triggers when the details of the selected ticket is updated
Call created
Triggers when a new call is created in the selected portal
Article created
Triggers when a new article is created
Ticket comment added
Triggers when a new ticket comment is added in the selected portal
Ticket thread added
Triggers when a new ticket thread is added in the selected portal
Task updated
Triggers when the details of a task is updated in the selected portal
Ticket approval updated
Triggers when the details of an existing ticket approval are updated
Article updated
Triggers when an existing article is updated
Time entry created
Triggers when a new time entry is created in the selected task
Contact created
Triggers when a new contact is created in the selected portal
Ticket approval added
Triggers when a new ticket approval is added
Task created
Triggers when a new task is created in the selected portal
Account updated
Triggers when the details of the selected account is updated
Product created
Triggers when a new product is created
Call updated
Triggers when the details of a call is updated in the selected portal
Agent created
Triggers when a new agent is created in the selected portal
Agent updated
Triggers when the details of an agent is updated in the selected portal
Event created
Triggers when a new event is created in the selected portal
Time entry updated
Triggers when a time entry is updated in the selected task
Ticket created or updated
Triggers when a new ticket is created or if the details of an existing ticket are updated
Story created
Triggers when a new story is created in a project
Epic created
Triggers when a new epic is created
Project created
Triggers when a new project is created
Milestone created
Triggers when a new milestone is created
Comment added
Triggers when a new comment is added
All Actions - Actions are the automated tasks
Create product
Creates a new product in the selected organization
Create agent
Creates a new agent in the selected organization
Create task comment
Creates a new comment in the specified task
Create topic comment
Creates a comment for the specified topic
Add ticket time entry
Adds time entry for an existing ticket
Add user to group
Adds the specified users to an existing group
Create event
Creates a new event in the selected organization
Create ticket
Creates a new ticket in the selected organization
Add tag
Adds a tag to the specified ticket
Create contact
Creates a new contact in the selected organization
Create topic
Creates a new topic
Create contract
Creates a new contract for the selected account
Create ticket comment
Creates a comment in the selected ticket
Create article
Creates a new article
Create account
Creates a new account in the selected organization
Create task
Creates a new task in the selected department
Add task time entry
Adds time entry for an existing task
Create contact comment
Creates a comment in the selected contact
Send email reply
Sends a reply for the specified ticket created in the email channel
Create custom module record
Creates a new custom module record
Remove tag
Removes a tag from the specified ticket
Request approval for ticket
Requests an approval for an existing ticket from the specified approver
Create call
Creates a new call in the selected organization
Invite contact to the help center
Invites the specified contacts to help center
Close ticket
Closes the specified tickets
Associate accounts to contact
Associates the specified account with the specified contact
Update KB user status
Updates the status of an existing KB user
Move ticket
Moves the specified ticket to the selected department
Mark or Unmark ticket as spam
Marks or unmarks the specified ticket as spam
Update product
Updates the details of the selected product
Update account
Updates the selected account
Update custom module record
Updates the details of an existing custom module record
Update ticket timer
Updates the timer of an existing ticket
Update topic
Updates the details of an existing topic
Remove user from group
Removes the specified users from an existing group
Update article
Updates the details of an existing article
Send custom channel reply
Sends reply for a ticket via the selected channel
Update call timer
Updates the timer of an existing call
Update task timer
Updates the timer of an existing task
Update contact comment
Updates the specified comment in the selected contact
Update task
Updates the details of an existing task
Update ticket
Updates the details of an existing ticket
Update contact
Updates the selected contact
Update contract
Updates the details of an existing contract
Update agent
Updates the details of an existing agent
Update ticket comment
Updates the comment for the specified ticket
Update agent availability
Updates the availability status of an existing agent
Edit ticket time entry
Edits the time entry of an existing ticket
Update call
Updates the details of the specified call
Fetch product
Fetches the details of an existing product by unique ID or name
Fetch contract
Fetches the details of an existing contract
Fetch contact
Fetches a contact by email address, unique ID, or contact name
Fetch custom module record
Fetches the details of an existing custom module record
Fetch ticket tags
Fetches ticket tags using ticket ID
Fetch account
Fetches an existing account by name or ID
Fetch ticket thread
Fetches ticket thread by its unique ID
Fetch customer happiness
Fetches the happiness feedback of an existing customer
Fetch article
Fetches the details of an existing article
Fetch agent
Fetches the details of an existing agent by ID or email
Fetch KB user
Fetches the details of an existing KB user
Fetch ticket time entry
Fetches the time entry of an existing ticket
Fetch call
Fetches the details of a call based on the selected field
Fetch event
Fetches the details of an event based on the selected field
Fetch ticket
Fetches the details of an existing ticket
Fetch task
Fetches the details of an existing task by ID
Trash contact
Moves selected contact to the recycle bin
Trash ticket
Moves selected ticket to the recycle bin
Trash account
Moves selected account to the recycle bin
Create comment
Creates a new comment in a selected story
Create project
Creates a new project
Create label
Creates a new label
Create team
Creates a new team
Create milestone
Creates a new milestone
Create epic
Creates a new epic
Create iteration
Creates a new iteration
Create category
Creates a new category
Create story
Creates a new story in the selected project
Update label
Updates the details of an existing label
Update iteration
Update details of an existing iteration
Update story
Updates the details of an existing story
Update team
Update details of an existing team
Update epic
Updates the details of an existing epic
Fetch epic
Fetch the details of an existing epic using ID
Fetch team
Fetch the details of an existing team using ID
What is Zoho Desk?
Zoho Desk is context-aware help desk software for managing customer support activities. You can assign, track, and set up alerts on help desk tickets easily.
Similar apps
What is Shortcut?
Shortcut is a project management solution for software development that lets you integrate with the tools that you use, enable cross functional work, and more.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
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Technical Engineer, Master Liveaboards
