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Create business workflows for Zonka Feedback without writing code, using Zoho Flow. Automate your routine tasks and make more time for what you do best.

Popular Zonka Feedback workflows


Add tags to Kayako conversations for responses to surveys in Zonka Feedback.

Help your customer-facing teams plan and prioritize their outreach by tagging customer responses. This flow will add tags in Kayako conversations when a response is received to your survey in Zonka Feedback.

How it works

1) A new response is received to a survey in Zonka Feedback.
2) Zoho Flow will add a tag to Kayako conversations
Use this flow

Add tags to Kayako conversations for responses to surveys in Zonka Feedback.

Zonka Feedback + Kayako

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Supported triggers and actions

All Triggers - A trigger kickstarts the flow

Survey created

Triggers when a new survey is created

Response received

Triggers when a new response is received for a survey

User created

Triggers when a new user is created

All Actions - Actions are the automated tasks

Send email survey

Sends a survey by email

Send SMS survey

Sends a survey by SMS

Create task

Creates a new task

Fetch user

Fetches the details of an existing user using ID

Fetch survey

Fetches the details of an existing survey using ID

What is Zonka Feedback?

Zonka Feedback is an omnichannel customer feedback management and survey app enabling you to use CX metrics like Net Promoter Score (NPS Surveys), CES, and CSAT, to gather actionable feedback.


Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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