Integrate Fluent Support with ServiceDesk Plus Cloud

Send information between Fluent Support and ServiceDesk Plus Cloud automatically, without writing any code, using Zoho Flow.

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Supported triggers and actions

Integrate Fluent Support and ServiceDesk Plus Cloud using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Tickets moved

Triggers when tickets are moved

Ticket reopened

Triggers when a ticket is reopened

Ticket created

Triggers when a new ticket is created

Ticket agent changed

Triggers when a ticket agent is changed

Ticket closed

Triggers when an existing ticket is closed

Change updated

Triggers when a change is updated

Request approved

Triggers when an existing request is approved

Request updated

Triggers when the details of an existing request are updated

Task updated

Triggers when the details of an existing task are updated

Asset created

Triggers when a new asset is created

Task created

Triggers when a new task is created

Request created in template

Triggers when a new request is created in the selected template

Note created

Triggers when a new note is created

Task closed

Triggers when a task is closed

Request updated in template

Triggers when an existing request is updated in the selected template

Change status updated

Triggers when the status of an existing change is updated

Change created

Triggers when a new change is created

Requester created

Triggers when a new requester is created

Problem created

Triggers when a new problem is created in a template

Request created

Triggers when a new request is created

All Actions - Actions are the automated tasks

Create ticket

Creates a new ticket

Create customer

Creates a new customer

Fetch agent

Fetches the details of an existing agent

Fetch customer

Fetches the details of an existing customer

Fetch ticket

Fetches the details of an existing ticket

Create request

Creates a new request

Create request note

Creates a note for the selected request

Add solution

Adds a new solution

Create change

Creates a new change

Associate request with problem

Associates a request with a specific problem

Create problem

Creates a new problem

Update change

Updates the details of an existing change

Update problem

Updates the details of an existing problem

Update request

Updates the details of an existing request

Fetch problem attribute ID

Fetches the selected problem's attribute ID by name

Fetch solution topic

Fetches a solution topic by its name

Fetch request UDF attributes

Fetches a request UDF attribute by its name

Fetch request - By ID

Fetches the details of an existing request by ID

Fetch change UDF attributes

Fetches a change's UDF attributes by name

Fetch change attribute

Fetches the details of an existing change attribute by name

Fetch problem

Fetches the details of an existing problem by ID

Find a request attribute

Fetches a request attribute by its name

Fetch requester

Fetches the details of an existing requester by email address

What is Fluent Support?

Fluent Support is a WordPress support ticket management website that allows businesses to manage support agents, customers, and tickets.

What is ServiceDesk Plus Cloud?

ManageEngine ServiceDesk Plus is help desk software with built-in asset and project management. You can track configuration changes, map relationships, and view data graphically to make informed decisions.

ITSM ManageEngine Popular

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Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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Zoho Flow was the main reason we decided in favor of the Zoho platform. An ability to integrate the different parts of the platform is priceless, and we were able to set as many process triggers as we need. Currently, we have eight large flows. They integrate Zoho Books, Zoho Desk, Zoho CRM, and Zoho Cliq in various combinations. Learn more

Louis Castellano

CEO, Lakeside CNC Group

We use Zoho Flow to connect Zoho Billing with JotForm. As our customers fill their preferences in JotForm, Zoho Flow passes it to Zoho Billing and creates a subscription automatically. It was impressive that we were able to configure all this on a simple drag-and-drop interface!

Josh Lucas

Head of Operations, AAA Band Rentals

Zoho Flow has revolutionized our integration process, allowing us to transfer data seamlessly across multiple platforms without the need for coding. It has eliminated tedious and time-consuming tasks, making our workflow more efficient and saving us valuable time and effort. Zoho Flow is a game-changer for us, and I highly recommend it to anyone looking to streamline their business processes. Learn more

Toto

Technical Engineer, Master Liveaboards

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