Integrate Freshdesk with Connecteam
Send information between Freshdesk and Connecteam automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Freshdesk and Connecteam using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Contact updated
Triggers when the details of an existing contact are updated
Ticket note added
Triggers when a note is added to the selected ticket
Ticket updated
Triggers when the details of an existing ticket are updated
Contact created
Triggers when a new contact is created
Ticket created
Triggers when a new ticket is created
User clocked in
Triggers when a user clocks in to start their shift
Task completed
Triggers when a task is marked as completed
Task published
Triggers when a new task is published
Scheduler shift created
Triggers when a new shift is created in the scheduler
User created
Triggers when a new user is added
User updated
Triggers when an existing user’s details are updated
User clocked out
Triggers when a user clocks out at the end of their shift
Scheduler shift updated
Triggers when an existing scheduled shift is updated
Form submitted
Triggers when a new form is submitted
All Actions - Actions are the automated tasks
Create company
Creates a new company
Create ticket
Creates a new ticket
Create contact
Creates a new contact
Create group
Creates a new group
Create forum category
Creates a new forum category
Create forum
Creates a new forum in the selected category
Add notes to ticket
Adds private or public notes to the selected ticket
Update contact
Updates the details of an existing contact
Update company
Updates the details of an existing company
Update ticket
Updates the details of an existing ticket
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch group by ID
Fetches the details of an existing group by ID
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch company by ID
Fetches the details of an existing company by ID
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch company
Fetches the details of an existing company by domain
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch agent by ID
Fetches the details of an existing agent by ID
Create shift
Creates a new shift
Create job
Creates a new job
Send private message
Send a private message to a specific user within the account
Create task
Creates a new task
Send message
Sends a new message to a specific chat - either a channel or a team chat
Create user
Creates a new user
Update user
Updates the details of an existing user
Update job
Updates the details of an existing job
Update task
Updates the details of an existing task
Fetch job by ID
Fetches the details of an existing job using ID
Fetch job by name
Fetches the details of an existing job using name
Fetch user by ID
Fetches the details of an existing user using ID
Fetch shift by ID
Fetches the details of an existing shift using ID
Fetch user by user details
Fetches the details of an existing user using user details
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
What is Connecteam?
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Learn more >Zoho Flow has helped us add a new sales channel. It has helped us integrate our existing and new sales channels, and manage our inventory in real time.
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Owain ap Rees
Director of Sales, Barings Law
