

Integrate Freshdesk with Freshservice
Send information between Freshdesk and Freshservice automatically, without writing any code, using Zoho Flow.

Build your own integrations between Freshdesk and Freshservice
Connect Freshdesk and Freshservice with over 850+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Freshdesk and Freshservice using the below triggers and actions
All Triggers - A trigger kickstarts the flow

Contact created
Triggers when a new contact is created

Ticket note added
Triggers when a note is added to the selected ticket

Ticket updated
Triggers when the details of an existing ticket are updated

Ticket created
Triggers when a new ticket is created

Contact updated
Triggers when the details of an existing contact are updated

Ticket created
Triggers when a new ticket is created

Change created
Triggers when a new change is created

Asset updated
Triggers when the details of an asset is updated

Change updated
Triggers when any detail of a change is updated

Updated ticket
Triggers when any detail of a ticket is updated

Updated problem
Triggers when any detail of a problem is updated

Problem created
Triggers when a new problem is created

Updated release
Triggers when any detail of a release is updated

Asset created
Triggers when a new asset is created

Release created
Triggers when a new release is created
All Actions - Actions are the automated tasks

Create forum
Creates a new forum in the selected category

Add notes to ticket
Adds private or public notes to the selected ticket

Create company
Creates a new company

Create group
Creates a new group

Create forum category
Creates a new forum category

Create ticket
Creates a new ticket

Create contact
Creates a new contact

Update contact
Updates the details of an existing contact

Update company
Updates the details of an existing company

Update ticket
Updates the details of an existing ticket

Fetch agent by ID
Fetches the details of an existing agent by ID

Fetch company
Fetches the details of an existing company by domain

Fetch ticket status
Fetches the status of a specific ticket by label

Fetch ticket
Fetches the details of an existing ticket by requester email address and subject

Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number

Fetch group by ID
Fetches the details of an existing group by ID

Fetch contact by ID
Fetches the details of an existing contact by ID

Fetch ticket priority
Fetches the priority details of a specific ticket by label

Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID

Fetch ticket status by ID
Fetches the status of a specific ticket by ID

Fetch ticket by ID
Fetches the details of an existing ticket by ID

Fetch company by ID
Fetches the details of an existing company by ID

Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number

Create ticket
Creates a new ticket

Create asset
Creates a new asset

Create ticket note
Creates a new ticket note

Create reply conversation
Creates a new reply conversation for the ticket

Create requester
Creates a new requester

Add device to software
Adds a new device to the specified software

Create problem
Creates a new problem

Create release
Creates a new release

Create contract
Creates a new contract

Create change
Creates a new change

Create department
Creates a new department

Update ticket
Updates the details of an existing ticket

Update asset
Updates the details of an existing asset

Update problem
Updates the details of an existing problem

Fetch ticket by ID
Fetches the details of an existing ticket by ID

Fetch asset attribute
Fetches the details of an asset type's attribute (product or vendor) by its name

Fetch requester
Fetches the details of an existing requester by email or ID

Fetch agent
Fetches the details of an existing agent by email or ID

Fetch ticket
Fetches the details of a ticket by its subject and the requester's ID/email address

Fetch department
Fetches the details of an existing department by its name or ID

Fetch asset
Fetches the details of an existing asset by either its name or ID
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
Similar apps
What is Freshservice?
Freshservice is cloud based IT service management software. You can collaborate with your team, make informed decisions with the analytics, and manage your problems, change, and release.
Similar apps
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >