Integrate Freshdesk with Jira Service Management
Send information between Freshdesk and Jira Service Management automatically, without writing any code, using Zoho Flow.
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Create a new alert in Jira Service Management when a new contact is created in Freshdesk
Integrate Freshdesk with Jira Service Management using Zoho Flow. Whenever a new contact is created in Freshdesk, Zoho Flow automatically creates a new alert in Jira Service Management. This integration keeps your workflows in sync and eliminates manual work.
Set up this flow in minutes — no coding required.
How it works
- The flow triggers when a new contact is created in Freshdesk.
- Zoho Flow creates a new alert in Jira Service Management.
Create a new alert in Jira Service Management when a new contact is created in Freshdesk
Freshdesk + Jira Service Management
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Supported triggers and actions
Integrate Freshdesk and Jira Service Management using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Contact updated
Triggers when the details of an existing contact are updated
Ticket note added
Triggers when a note is added to the selected ticket
Ticket updated
Triggers when the details of an existing ticket are updated
Contact created
Triggers when a new contact is created
Ticket created
Triggers when a new ticket is created
Customer request created
Triggers when a new customer request is created
All Actions - Actions are the automated tasks
Create company
Creates a new company
Create ticket
Creates a new ticket
Create contact
Creates a new contact
Create group
Creates a new group
Create forum category
Creates a new forum category
Create forum
Creates a new forum in the selected category
Add notes to ticket
Adds private or public notes to the selected ticket
Update contact
Updates the details of an existing contact
Update company
Updates the details of an existing company
Update ticket
Updates the details of an existing ticket
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch group by ID
Fetches the details of an existing group by ID
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch company by ID
Fetches the details of an existing company by ID
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch company
Fetches the details of an existing company by domain
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch agent by ID
Fetches the details of an existing agent by ID
Create comment
Creates a new comment
Create customer
Creates a new customer
Create customer request
Creates a new customer request
Fetch customer request
Fetches the details of an existing customer request
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
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What is Jira Service Management?
The Jira Service Desk is a reliable help desk software solution from Atlassian. It lets you easily receive, track, manage, and resolve requests from your team’s customers. Customers can send requests by email, a customizable help center, and an embeddable widget.
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Learn more >With Zoho Flow, we've been able to handle more projects, serve clients faster, and eliminate manual work across the board, saving over 180 hours annually. It's become an essential part of how we operate.
Hitesh Matlani
Director - Business Development and Operations, Avid Brio
I’m a lawyer by training, not a developer, but I built these flows myself. That says something about how accessible Zoho Flow is. It has helped us save over $100,000 and 1,200 hours every year.
Morten Lodal Askekilde
Chief Operating Officer, Alps Education
Zoho Flow has helped us add a new sales channel. It has helped us integrate our existing and new sales channels, and manage our inventory in real time.
Siddharth Ahuja
CEO, Yellow Africa
