Integrate Freshdesk with PAM360
Send information between Freshdesk and PAM360 automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
Add a user into a user group in PAM360 when a new contact is created in Freshdesk
Integrate Freshdesk with PAM360 using Zoho Flow. Whenever a new contact is created in Freshdesk, Zoho Flow automatically adds a user into a user group in PAM360. This integration keeps your workflows in sync and eliminates manual work.
Set up this flow in minutes — no coding required.
How it works
- The flow triggers when a new contact is created in Freshdesk.
- Zoho Flow adds a user into a user group in PAM360.
Add a user into a user group in PAM360 when a new contact is created in Freshdesk
Freshdesk + PAM360
Share or revokes resource access to a user group in PAM360 when a new contact is created in Freshdesk
Integrate Freshdesk with PAM360 using Zoho Flow. Whenever a new contact is created in Freshdesk, Zoho Flow automatically shares or revokes resource access to a user group in PAM360. This integration keeps your workflows in sync and eliminates manual work.
Set up this flow in minutes — no coding required.
How it works
- The flow triggers when a new contact is created in Freshdesk.
- Zoho Flow shares or revokes resource access to a user group in PAM360.
Share or revokes resource access to a user group in PAM360 when a new contact is created in Freshdesk
Freshdesk + PAM360
Fetch the details of an existing account in PAM360 when a new contact is created in Freshdesk
Integrate Freshdesk with PAM360 using Zoho Flow. Whenever a new contact is created in Freshdesk, Zoho Flow automatically fetches the details of an existing account in PAM360. This integration keeps your workflows in sync and eliminates manual work.
Set up this flow in minutes — no coding required.
How it works
- The flow triggers when a new contact is created in Freshdesk.
- Zoho Flow fetches the details of an existing account in PAM360.
Fetch the details of an existing account in PAM360 when a new contact is created in Freshdesk
Freshdesk + PAM360
Build your own integrations between Freshdesk and PAM360
Connect Freshdesk and PAM360 with over 1000+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Freshdesk and PAM360 using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Contact updated
Triggers when the details of an existing contact are updated
Ticket note added
Triggers when a note is added to the selected ticket
Ticket updated
Triggers when the details of an existing ticket are updated
Contact created
Triggers when a new contact is created
Ticket created
Triggers when a new ticket is created
All Actions - Actions are the automated tasks
Create company
Creates a new company
Create ticket
Creates a new ticket
Create contact
Creates a new contact
Create group
Creates a new group
Create forum category
Creates a new forum category
Create forum
Creates a new forum in the selected category
Add notes to ticket
Adds private or public notes to the selected ticket
Update contact
Updates the details of an existing contact
Update company
Updates the details of an existing company
Update ticket
Updates the details of an existing ticket
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch group by ID
Fetches the details of an existing group by ID
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch company by ID
Fetches the details of an existing company by ID
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch company
Fetches the details of an existing company by domain
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch agent by ID
Fetches the details of an existing agent by ID
Share or revoke resource group to a user group
Shares or revokes resource group access to a user group
Create user
Creates a new user
Share or revoke resource group to user
Shares or revokes resource group access to a user
Add user to user group
Adds a user into a user group
Share or revoke resource to user
Shares or revokes resource access to a user
Unlock user
Unlocks an existing lock user
Lock user
Locks an existing user
Share or revoke resource to user group
Shares or revokes resource access to a user group
Share or revoke account to user group
Shares or revokes account access to a user group
Share or revoke account to user
Shares or revokes account access to a user
Fetch user group
Fetches the details of an existing user group using search term
Fetch user
Fetches the details of an existing user using search term
Fetch account
Fetches the details of an existing account
Fetch resource group
Fetches the details of an existing resource group using name or ID
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
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What is PAM360?
ManageEngine PAM360 is a comprehensive privileged account management platform that enables businesses to control, manage, and audit privileged accounts and their access.
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Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >After implementing Zoho Flow, we reduced manual data entry errors by over 80%, saving a dozen work hours each month. Cost-wise, this translates to saving $5000–$7,000 per year, in addition to faster response times and higher lead conversion potential.
Yaniv David
Ecommerce Business Operations Manager, Amazos
Zoho Flow has been a game changer for us, providing instant and accurate data that keeps us on top. It's like a coach for our agents, quickly briefing them on their goals—and that's turbocharged our sales by 50%. It doesn't sweat dealing with 60,000+ daily triggers from Upya and 5,000+ Mobile Money transactions.
Ben Walwyn
CTO, Yellow Africa
We used to discover new signups only once a week. With Zoho Flow, we are notified instantly and can reach out to clients much faster, enabling us offering them bespoke solutions.
Graham Todd
Director of Operations and Sales, Spaghetti Agency
