Integrate Freshdesk with Zoho Assist
Send information between Freshdesk and Zoho Assist automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
Schedule a screen sharing session in Zoho Assist when a new contact is created in Freshdesk
Integrate Freshdesk with Zoho Assist using Zoho Flow. Whenever a new contact is created in Freshdesk, Zoho Flow automatically schedules a screen sharing session in Zoho Assist. This integration keeps your workflows in sync and eliminates manual work.
Set up this flow in minutes — no coding required.
How it works
- The flow triggers when a new contact is created in Freshdesk.
- Zoho Flow schedules a screen sharing session in Zoho Assist.
Schedule a screen sharing session in Zoho Assist when a new contact is created in Freshdesk
Freshdesk + Zoho Assist
Fetch the details of an existing unattended group in Zoho Assist when a new contact is created in Freshdesk
Integrate Freshdesk with Zoho Assist using Zoho Flow. Whenever a new contact is created in Freshdesk, Zoho Flow automatically fetches the details of an existing unattended group in Zoho Assist. This integration keeps your workflows in sync and eliminates manual work.
Set up this flow in minutes — no coding required.
How it works
- The flow triggers when a new contact is created in Freshdesk.
- Zoho Flow fetches the details of an existing unattended group in Zoho Assist.
Fetch the details of an existing unattended group in Zoho Assist when a new contact is created in Freshdesk
Freshdesk + Zoho Assist
Build your own integrations between Freshdesk and Zoho Assist
Connect Freshdesk and Zoho Assist with over 1000+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Freshdesk and Zoho Assist using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Contact updated
Triggers when the details of an existing contact are updated
Ticket note added
Triggers when a note is added to the selected ticket
Ticket updated
Triggers when the details of an existing ticket are updated
Contact created
Triggers when a new contact is created
Ticket created
Triggers when a new ticket is created
Inbound request transferred
Triggers when a inbound request is transferred
Inbound request declined
Triggers when a inbound request is declined
Unattended access session ended
Triggers when a unattended access session is ended
Device added
Triggers when a new device is added
Screen share session end
Triggers when a screen share session is ended
Device deleted
Triggers when a device is deleted
Inbound request dropped
Triggers when a inbound request is dropped
Device offline
Triggers when a device is offline
Remote support session started
Triggers when a remote support session is started
Inbound request created
Triggers when a new inbound request created
Device online
Triggers when a device is online
Inbound request expired
Triggers when a inbound request is expired
Inbound request delegated
Triggers when a inbound request is delegated
Unattended access session started
Triggers when a unattended access session is started
Inbound request picked
Triggers when a inbound request is picked
Remote support session customer joined
Triggers when a remote support session customer is joined
Screen share session started
Triggers when a screen share session is started
Remote support session end
Triggers when a remote support session is ended
All Actions - Actions are the automated tasks
Create company
Creates a new company
Create ticket
Creates a new ticket
Create contact
Creates a new contact
Create group
Creates a new group
Create forum category
Creates a new forum category
Create forum
Creates a new forum in the selected category
Add notes to ticket
Adds private or public notes to the selected ticket
Update contact
Updates the details of an existing contact
Update company
Updates the details of an existing company
Update ticket
Updates the details of an existing ticket
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch group by ID
Fetches the details of an existing group by ID
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch company by ID
Fetches the details of an existing company by ID
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch company
Fetches the details of an existing company by domain
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch agent by ID
Fetches the details of an existing agent by ID
Create session
Creates a new screen sharing session
Create unattended group
Creates a new unattended group
Create unattended session
Creates a new unattended session
Schedule session
Schedules a screen sharing session
Update unattended group
Updates the details of an existing unattended group
Update unattended computer
Updates the details of an existing unattended computer
Fetch unattended group
Fetches the details of an existing unattended group
Fetch unattended computer
Fetches the details of an existing unattended computer
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
What is Zoho Assist?
Zoho Assist is remote support and access software. You can share screens, work with multiple monitors, and offer support with the live chat feature.
Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >
Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >
Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Working with Zoho Flow has helped us reduce low-value tasks, expand the reach of our communications, and increase our revenue. We know there's still a lot of work and potential with Zoho Flow, and we look forward to continuing to explore it.
Manon Chamand
Administrative Director, Alebat Education
Zoho Flow has ensured we can offer a unified customer experience by guaranteeing our data is consistent across all our apps.
Devarayan Chidambara
Director - Product & Strategy, Lakeside CNC Group
Zoho Flow has automated all my manual work and helped me reinvest in my business. It ensures all my data is consistent and accurate across all my apps and helps me offer a uniform customer experience. Using Zoho Flow, I'm saving 180 hours and over $10,000/year. It has ensured I can easily scale my business at any time.
Frank Cowell
Founder and CEO, SHARC Energy
