Integrate LiveAgent with Outlook
Send information between LiveAgent and Outlook automatically, without writing any code, using Zoho Flow.
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Add a new contact in Outlook whenever a new contact is added in LiveAgent
Accurate contact details enable your sales team to deliver timely and personalized communication to users. This flow will generate a new contact in Outlook each time a new contact is created in LiveAgent.
How it works
- The flow triggers when a new contact is created in LiveAgent.
- Zoho Flow creates a new contact in Outlook.
Add a new contact in Outlook whenever a new contact is added in LiveAgent
LiveAgent + Outlook
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Supported triggers and actions
Integrate LiveAgent and Outlook using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Contact created
Triggers when a new contact is created
Company created
Triggers when a new company is created
Ticket created
Triggers when a new ticket is created
Event cancelled
Triggers when an existing event is cancelled
Task created
Triggers when a new task is added to the selected list
Email received
Triggers when a new email is received
Email sent
Triggers when a new email is sent
Event updated
Triggers when the details of an existing event are updated
Event created
Triggers when a new event is created
All Actions - Actions are the automated tasks
Create company
Creates a new company
Add contact to group
Adds a contact to the selected group
Create ticket
Creates a new ticket
Create contact
Creates a new contact
Update contact
Updates the details of an existing contact
Update company
Updates the details of an existing company
Remove contact from group
Removes a contact from the selected group
Update ticket
Updates the details of an existing ticket
Fetch company
Fetches the details of an existing company by ID, name, or email address
Fetch ticket
Fetches the details of an existing ticket by ID or subject
Fetch contact
Fetches the details of an existing contact by ID, first name, last name, or email address
Flag email
Flags the specified email
Send email
Creates and sends a new email
Forward mail
Forwards an email request to the specified recipients
Create contact
Creates a new contact
Forward event
Forwards an event request to the specified recipients
Create task
Creates a new task in the selected list
Reply to email
Replies to the specified email
Create event
Creates a new event
Update contact
Updates the details of an existing contact
Update event
Updates the details of an existing event
Update task
Updates the details of an existing task in the selected list
Update category
Updates the category of the given message
Search email
Searches for emails that match the given criteria
Fetch task
Fetches the details of an existing task by title or ID from the selected list
Fetch calendar
Fetches the details of a calendar by name
Fetch contact
Fetches the details of an existing contact by email address from the default contacts folder
Fetch event
Fetches the details of an existing event by title or ID from the selected calendar
Find contact folder
Finds a folder by name
What is LiveAgent?
LiveAgent is help desk software with gamification and analytics overview. You can manage tickets, calls, portals, and chat easily.
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What is Outlook?
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Learn more >Zoho Flow has helped us revolutionize our customer interactions and experience. It helped us seamlessly streamline our business operations and processes, making them more efficient. Zoho Flow has ensured that we record every conversation and nurture every lead, thanks to its simplicity and powerful automation capabilities. It's the heartbeat of our customer engagement strategy.
Ramakrishna Karolla
Founder and CEO, Nexivo
Using Zoho Flow, we’re able to tie together different Zoho applications into a cohesive and sophisticated system. It has also enabled SHARC to avoid messy external solutions, like Zapier, that can be a struggle to maintain and create more costs. Zoho Flow directly saved over 400 hours/year of the staff’s time from having to input or interact with the system unnecessarily, and improved accuracy by reducing human error.
Brett Stewart
Senior Project Manager, Ultravision
We started using both from the beginning, but since swapping [to Zoho], we have automated two full-time jobs and outsourced all sales and support roles. It has been huge and we couldn’t imagine going back.
Owain ap Rees
Director of Sales, Barings Law
