Integrate LiveChat with ServiceDesk Plus On-Premises
Send information between LiveChat and ServiceDesk Plus On-Premises automatically, without writing any code, using Zoho Flow.
Build your own integrations between LiveChat and ServiceDesk Plus On-Premises
Connect LiveChat and ServiceDesk Plus On-Premises with over 750+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate LiveChat and ServiceDesk Plus On-Premises using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Visitor queued
Triggers when a visitor is queued
Chat ended
Triggers when a chat is ended
Chat created
Triggers when a new chat is created
Request created in template
Triggers when a new request is created in the selected template
Request updated in template
Triggers when an existing request is updated in the selected template
Request created
Triggers when a new request is created
Request updated
Triggers when the details of an existing request are updated
All Actions - Actions are the automated tasks
Close chat
Closes an existing chat
Resume chat
Restarts an archived chat
Create request note
Creates a note for the selected request
Add solution
Adds a new solution
Associate request with problem
Associates an existing request with the specified problem
Create problem
Creates a new problem
Create change
Creates a new change
Create request
Creates a new request
Update request
Updates the details of an existing request
Update problem
Updates the details of an existing problem
Update solution
Updates the details of an existing solution based on its ID
Update change
Updates the details of an existing change
Fetch problem
Fetches the details of an existing problem by ID
Fetch request - By ID
Fetches the details of an existing request by ID
Fetch change
Fetches the details of an existing change by display ID
What is LiveChat?
LiveChat is a customer support platform with customization features like themes, engagement graphics, and labels. You can automate greetings, get detailed reports, create tickets, and track visitors easily.
What is ServiceDesk Plus On-Premises?
ManageEngine ServiceDesk Plus is help desk software with built-in asset and project management. You can track configuration changes, map relationships, and view data graphically to make informed decisions.
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Webhook triggers
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Logic
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >All the interactions, including customer relationship management, are automated and pre-determined in Zoho Flow. This allows our employees to concentrate on the tasks that are more important than the manual data inputs. Learn more
Louis Castellano
CEO, Lakeside CNC Group
We use Zoho Flow to connect Zoho Billing with JotForm. As our customers fill their preferences in JotForm, Zoho Flow passes it to Zoho Billing and creates a subscription automatically. It was impressive that we were able to configure all this on a simple drag-and-drop interface!
Josh Lucas
Head of Operations, AAA Band Rentals
With Zoho Flow, we've transformed our feedback process. Automating the creation of tickets in Zoho Desk based on responses from our feedback forms has significantly improved our customer support. The integration with Google Sheets and Zoho Campaigns has also streamlined our communication and marketing efforts. Learn more
Toto
Technical Engineer, Master Liveaboards
