Integrate Microsoft Teams with ServiceDesk Plus On-Premises
Send information between Microsoft Teams and ServiceDesk Plus On-Premises automatically, without writing any code, using Zoho Flow.
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Create a new request in ServiceDesk Plus On-Premises when a new message is created in a channel in Microsoft Teams
Integrate Microsoft Teams with ServiceDesk Plus On-Premises using Zoho Flow. Whenever a new message is created in a channel in Microsoft Teams, Zoho Flow automatically creates a new request in ServiceDesk Plus On-Premises. This integration keeps your workflows in sync and eliminates manual work.
Set up this flow in minutes — no coding required.
How it works
- The flow triggers when a new message is created in a channel in Microsoft Teams.
- Zoho Flow creates a new request in ServiceDesk Plus On-Premises.
Create a new request in ServiceDesk Plus On-Premises when a new message is created in a channel in Microsoft Teams
Microsoft Teams + ServiceDesk Plus On-Premises
Fetch the details of an existing change by display id in ServiceDesk Plus On-Premises when a new message is created in a channel in Microsoft Teams
Integrate Microsoft Teams with ServiceDesk Plus On-Premises using Zoho Flow. Whenever a new message is created in a channel in Microsoft Teams, Zoho Flow automatically fetches the details of an existing change by display id in ServiceDesk Plus On-Premises. This integration keeps your workflows in sync and eliminates manual work.
Set up this flow in minutes — no coding required.
How it works
- The flow triggers when a new message is created in a channel in Microsoft Teams.
- Zoho Flow fetches the details of an existing change by display id in ServiceDesk Plus On-Premises.
Fetch the details of an existing change by display id in ServiceDesk Plus On-Premises when a new message is created in a channel in Microsoft Teams
Microsoft Teams + ServiceDesk Plus On-Premises
Build your own integrations between Microsoft Teams and ServiceDesk Plus On-Premises
Connect Microsoft Teams and ServiceDesk Plus On-Premises with over 1000+ apps and build your own integrations using our no-code drag and drop builder and comprehensive workflow elements
Supported triggers and actions
Integrate Microsoft Teams and ServiceDesk Plus On-Premises using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Event created
Triggers when a new event is created
Channel created
Triggers when a new channel is created in the selected team
Request updated in template
Triggers when an existing request is updated in the selected template
Request updated
Triggers when the details of an existing request are updated
Request created
Triggers when a new request is created
Request created in template
Triggers when a new request is created in the selected template
All Actions - Actions are the automated tasks
Create channel
Creates a new channel in the selected team
Create event
Creates a new event
Post message to channel
Posts a message in the selected channel
Post message to chat
Posts a message to the specified chat
Update event
Updates the details of an existing event
Fetch chat by display name or email
Fetches a one-on-one chat by display name or email address
Fetch event
Fetches the details of an existing event by title or ID
Create problem
Creates a new problem
Create request note
Creates a note for the selected request
Associate request with problem
Associates an existing request with the specified problem
Add solution
Adds a new solution
Create request
Creates a new request
Create change
Creates a new change
Update problem
Updates the details of an existing problem
Update request
Updates the details of an existing request
Update solution
Updates the details of an existing solution based on its ID
Update change
Updates the details of an existing change
Fetch request - By ID
Fetches the details of an existing request by ID
Fetch problem
Fetches the details of an existing problem by ID
Fetch change
Fetches the details of an existing change by display ID
What is Microsoft Teams?
Microsoft Teams is group chat software. You can host online meetings, make calls, and effectively collaborate with your team on chat.
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What is ServiceDesk Plus On-Premises?
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Learn more >Zoho Flow has ensured we can offer a unified customer experience by guaranteeing our data is consistent across all our apps.
Devarayan Chidambara
Director - Product & Strategy, Package Mate
Zoho Flow has automated all my manual work and helped me reinvest in my business. It ensures all my data is consistent and accurate across all my apps and helps me offer a uniform customer experience. Using Zoho Flow, I'm saving 180 hours and over $10,000/year. It has ensured I can easily scale my business at any time.
Frank Cowell
Founder and CEO, CASIOPE
Zoho Flow has made our merchant onboarding at least 15 times faster—from 15 days down to under 24 hours. It also keeps our data in sync across our business apps in real time, so we're making decisions on current and accurate information.
Hugo Garcia
CEO, SHARC Energy
