Integrate Retently with ServiceDesk Plus Cloud
Send information between Retently and ServiceDesk Plus Cloud automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Retently and ServiceDesk Plus Cloud using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Customer created
Triggers when a new customer is created
Feedback received
Triggers when new feedback is received
Change updated
Triggers when a change is updated
Request approved
Triggers when an existing request is approved
Request updated
Triggers when the details of an existing request are updated
Task updated
Triggers when the details of an existing task are updated
Asset created
Triggers when a new asset is created
Task created
Triggers when a new task is created
Request created in template
Triggers when a new request is created in the selected template
Note created
Triggers when a new note is created
Task closed
Triggers when a task is closed
Request updated in template
Triggers when an existing request is updated in the selected template
Change status updated
Triggers when the status of an existing change is updated
Change created
Triggers when a new change is created
Requester created
Triggers when a new requester is created
Problem created
Triggers when a new problem is created in a template
Request created
Triggers when a new request is created
All Actions - Actions are the automated tasks
Create customer and send survey
Sends a survey to the specified customer if the email address already exists. Otherwise, creates a customer and then sends the survey.
Create or update customer
Creates a new customer. Update the details if the email address already exists.
Unsubscribe customer
Unsubscribes the specified customer
Add tags to feedback
Adds tags to the specified feedback
Fetch score
Fetches the details of the latest NPS score
Create request
Creates a new request
Create request note
Creates a note for the selected request
Add solution
Adds a new solution
Create change
Creates a new change
Associate request with problem
Associates a request with a specific problem
Create problem
Creates a new problem
Update change
Updates the details of an existing change
Update problem
Updates the details of an existing problem
Update request
Updates the details of an existing request
Fetch problem attribute ID
Fetches the selected problem's attribute ID by name
Fetch solution topic
Fetches a solution topic by its name
Fetch request UDF attributes
Fetches a request UDF attribute by its name
Fetch request - By ID
Fetches the details of an existing request by ID
Fetch change UDF attributes
Fetches a change's UDF attributes by name
Fetch change attribute
Fetches the details of an existing change attribute by name
Fetch problem
Fetches the details of an existing problem by ID
Find a request attribute
Fetches a request attribute by its name
Fetch requester
Fetches the details of an existing requester by email address
What is Retently?
Similar apps
What is ServiceDesk Plus Cloud?
ManageEngine ServiceDesk Plus is help desk software with built-in asset and project management. You can track configuration changes, map relationships, and view data graphically to make informed decisions.
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