Integrate Smartlead with Zendesk
Send information between Smartlead and Zendesk automatically, without writing any code, using Zoho Flow.
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Create a new ticket in a verified end user's account in Zendesk when a recipient opens an email from specified campaign for the first time in Smartlead
Integrate Smartlead with Zendesk using Zoho Flow. Whenever a recipient opens an email from specified campaign for the first time in Smartlead, Zoho Flow automatically creates a new ticket in a verified end user's account in Zendesk. This integration keeps your workflows in sync and eliminates manual work.
Set up this flow in minutes — no coding required.
How it works
- The flow triggers when a recipient opens an email from specified campaign for the first time in Smartlead.
- Zoho Flow creates a new ticket in a verified end user's account in Zendesk.
Create a new ticket in a verified end user's account in Zendesk when a recipient opens an email from specified campaign for the first time in Smartlead
Smartlead + Zendesk
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Supported triggers and actions
Integrate Smartlead and Zendesk using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Lead category updated
Triggers when a lead category is updated from a selected campaign
Email opened from campaign
Triggers when a recipient opens an email from specified campaign for the first time
Email link clicked
Triggers when a lead opens a link in an email for the first time
Email replied
Triggers when a lead replies to an email from selected campaign for the first time
Email sent from campaign
Triggers when an email is sent from a selected campaign
Lead unsubscribed from campaign
Triggers when a lead unsubscribes from a selected campaign
Organization created
Triggers when a new organization is created
Ticket updated
Triggers when the details of a ticket is updated
Ticket created
Triggers when a new ticket is created
User created
Triggers when a new user is created
All Actions - Actions are the automated tasks
Add lead to campaign
Adds a lead to an existing campaign
Update campaign status
Updates a campaign status
Update lead category
Updates a lead category
Update lead
Updates the details of an existing lead
Fetch lead
Fetches the details of an existing lead by email address
Remove lead from campaign
Removes a lead from a specific campaign
Add Tag
Adds tag to the selected ticket
Create Organization
Creates a new organization
Create User
Creates a new user
Create Ticket
Creates a new ticket
Create Request
Creates a new ticket in a verified end user's account
Update Ticket
Updates an existing ticket status or adds comments
Update User Details
Updates an existing user's details
Update Organization
Updates an existing organization
Add Comment
Adds comment to the selected ticket
Fetch Organization
Fetches the details of an existing organization
Fetch Ticket
Fetches a ticket by ID
Fetch User
Fetches the details of an existing user by ID
What is Smartlead?
Smartlead is a powerful cold emailing software that helps turn cold emails into steady revenue streams.
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What is Zendesk?
Zendesk is a cloud-based help-desk solution that helps you track, prioritize, and solve customer interactions. You can add dynamic content, use or define macros to respond quickly, and obtain detailed insights on all your customers.
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Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Zoho Flow is the glue that holds a lot of our business pieces together. It's essential for managing our growth while maintaining the company's agility. We have specific workflows built in Zoho Flow that have a direct impact on customer retention, proving pivotal in keeping our churn rate under 1%.
Sean Rivers
Platform Evangelist, Relay Inc.
Zoho Flow has been a life saver, because, when you compare with their competitors, Flow offers more value for money. We hope to see Flow continue to flourish, with its ability to connect different ecosystems together.
Daniel Chan
Director of Professional Services and Data Protection Officer, ComparaSoftware
Zoho Flow is the powerhouse of Zoho One! Native app integrations inside Zoho One have their limitations, but Zoho Flow can easily address them. It has enabled me to use Zoho's applications as per my business, without making any process changes. It ensures that we can cater to more customers with the same resources. By automating our admin work, Zoho Flow has helped us save over $65,000 AUD/year.
Greg Szabo
Operations Manager, Revenue Ranch
