Integrate Teamwork Desk with 700+ apps
Create business workflows for Teamwork Desk without writing code, using Zoho Flow. Automate your routine tasks and make more time for what you do best.
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Supported triggers and actions
All Triggers - A trigger kickstarts the flow
Triggers when a new ticket is created
New agent reply
Triggers when an agent sends a reply
Triggers when a ticket in the selected inbox is assigned
Triggers when a new customer is created
New ticket note
Triggers when a ticket note is added
Triggers when a thread in the selected inbox is edited
New customer reply
Triggers when a customer sends a reply
Updated customer details
Triggers when the details of a customer are updated
All Actions - Actions are the automated tasks
Creates a new customer
Creates a new ticket
Updates an existing ticket
Link task to ticket
Links a task to a ticket
Unassigns the selected ticket
Updates the details of an existing customer
Assigns the selected ticket to a user
Reply to ticket
Adds a reply to the selected ticket
Fetches a ticket by ticket ID or keyword
Fetches an existing customer by name or email address. You can choose to create one if none are found.
What is Teamwork Desk?
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.Learn more >
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.Learn more >
Write simple scripting functions to format data, call web APIs, send emails, and more.Learn more >
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Zoho Flow had eliminated the most routine and repetitive tasks that were creating a huge burden on our employees, leading to many unnecessary delays and mistakes. Now, we have better data integrity and we serve our customers faster. It is on a totally different level. Know more