Integrate Zendesk with Aircall
Send information between Zendesk and Aircall automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Zendesk and Aircall using the below triggers and actions
All Triggers - A trigger kickstarts the flow
User created
Triggers when a new user is created
Ticket created
Triggers when a new ticket is created
Ticket updated
Triggers when the details of a ticket is updated
Organization created
Triggers when a new organization is created
Assigned call
Triggers when a call is assigned to someone
New missed call
Triggers when there is a new missed call
New inbound call
Triggers when there is a new inbound call
Tagged call
Triggers when a call is tagged
New contact
Triggers when a new contact is created
New outbound call
Triggers when there is a new outbound call
Commented call
Triggers when a call is commented on by someone
Updated contact
Triggers when a contact is updated
Call ended
Triggers when a call ends
New voicemail
Triggers when there is a new voicemail
All Actions - Actions are the automated tasks
Create Organization
Creates a new organization
Add Tag
Adds tag to the selected ticket
Create Ticket
Creates a new ticket
Create User
Creates a new user
Create Request
Creates a new ticket in a verified end user's account
Update User Details
Updates an existing user's details
Update Ticket
Updates an existing ticket status or adds comments
Add Comment
Adds comment to the selected ticket
Update Organization
Updates an existing organization
Fetch Ticket
Fetches a ticket by ID
Fetch Organization
Fetches the details of an existing organization
Fetch User
Fetches the details of an existing user by ID
Create contact
Creates a new contact
Create tag
Creates a new tag
Update contact's email address
Updates the email details of an existing contact using its entry ID
Update contact's phone number
Updates the phone number of an existing contact using its entry ID
Update contact
Updates the details of an existing contact
Fetch contact
Fetches the details of an existing contact by ID, phone number, or email address
What is Zendesk?
Zendesk is a cloud-based help-desk solution that helps you track, prioritize, and solve customer interactions. You can add dynamic content, use or define macros to respond quickly, and obtain detailed insights on all your customers.
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Build comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
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Logic
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Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >We started using both from the beginning, but since swapping [to Zoho], we have automated two full-time jobs and outsourced all sales and support roles. It has been huge and we couldn’t imagine going back Learn more
Owain ap Rees
Sales Director, Artico
Zoho Flow was the main reason we decided in favor of the Zoho platform. An ability to integrate the different parts of the platform is priceless, and we were able to set as many process triggers as we need. Currently, we have eight large flows. They integrate Zoho Books, Zoho Desk, Zoho CRM, and Zoho Cliq in various combinations. Learn more
Louis Castellano
CEO, Lakeside CNC Group
We chose Zoho Flow for its ability to connect various apps in a simple way. It helped us provide our clients with an automated billing process that saves them over 50 hours of manual work per year. The platform is intuitive and easy to use even for non-developers like me.
Julien Granjean
CEO, iDAYit
