Integrate Zendesk with Endpoint Central Cloud

Send information between Zendesk and Endpoint Central Cloud automatically, without writing any code, using Zoho Flow.

Build your own integrations between Zendesk and Endpoint Central Cloud

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Supported triggers and actions

Integrate Zendesk and Endpoint Central Cloud using the below triggers and actions

All Triggers - A trigger kickstarts the flow

Organization created

Triggers when a new organization is created

Ticket updated

Triggers when the details of a ticket is updated

Ticket created

Triggers when a new ticket is created

User created

Triggers when a new user is created

All Actions - Actions are the automated tasks

Add Tag

Adds tag to the selected ticket

Create Organization

Creates a new organization

Create User

Creates a new user

Create Ticket

 Creates a new ticket

Create Request

Creates a new ticket in a verified end user's account

Update Ticket

Updates an existing ticket status or adds comments

Update User Details

Updates an existing user's details

Update Organization

Updates an existing organization

Add Comment

Adds comment to the selected ticket

Fetch Organization

Fetches the details of an existing organization

Fetch Ticket

Fetches a ticket by ID

Fetch User

Fetches the details of an existing user by ID

Add user to MDM group

Adds the specified user to an existing MDM group

Create MDM group

Creates a new MDM group in selected group type

Add computer to group

Adds the specified computer to an existing group

Create user in MDM

Creates a new user in MDM (member)

Send enrollment request

Sends an enrollment invite to the specified user

Remove user from MDM group

Removes the specified user from an existing MDM group

Associate MDM profile to device

Associates the specified MDM profile to an existing device

Associate MDM app to device

Associates the specified MDM app to an existing device

Associate app to MDM group

Associates the specified app to an existing MDM group

Associate profile to MDM group

Associates the specified profile to an existing MDM group

Put device in lost mode

Activates lost mode on the specified device

Fetch inventory summary

Fetches the inventory summary of a specified computer

Fetch group

Fetches the details of an existing group

Fetch app

Fetches the details of an existing app

Fetch MDM user

Fetches the details of an existing MDM user

Fetch MDM group

Fetches the details of an existing MDM group

Fetch computer basic details

Fetches the basic details of an existing computer

Fetch computer warranty

Fetches warranty information of an existing computer

Remove computer from group

Removes the specified computer from an existing group

What is Zendesk?

Zendesk is a cloud-based help-desk solution that helps you track, prioritize, and solve customer interactions. You can add dynamic content, use or define macros to respond quickly, and obtain detailed insights on all your customers.

What is Endpoint Central Cloud?

Endpoint Central is a Unified Endpoint Management (UEM) solution platform that allows users to secure and manage servers, desktops, laptops, tablets, smartphones, and more devices.

Devices ITSM ManageEngine

Build comprehensive workflows using

Webhook triggers

Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.

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Logic

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Custom functions

Write simple scripting functions to format data, call web APIs, send emails, and more.

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Business Controller & Process Transformation Manager, Innoliving

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Canh Tran Le

Operations Collaborator, Syncify

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