Integrate Zoho CRM with ServiceDesk Plus On-Premises
Send information between Zoho CRM and ServiceDesk Plus On-Premises automatically, without writing any code, using Zoho Flow.
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Create a new contact, or updates it if the email already exists in Zoho CRM when the details of an existing request are updated in ServiceDesk Plus On-Premises
Integrate ServiceDesk Plus On-Premises with Zoho CRM using Zoho Flow. Whenever the details of an existing request are updated in ServiceDesk Plus On-Premises, Zoho Flow automatically creates a new contact, or updates it if the email already exists in Zoho CRM. This integration keeps your workflows in sync and eliminates manual work.
Set up this flow in minutes — no coding required.
How it works
- The flow triggers when the details of an existing request are updated in ServiceDesk Plus On-Premises.
- Zoho Flow creates a new contact, or updates it if the email already exists in Zoho CRM.
Create a new contact, or updates it if the email already exists in Zoho CRM when the details of an existing request are updated in ServiceDesk Plus On-Premises
ServiceDesk Plus On-Premises + Zoho CRM
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Supported triggers and actions
Integrate Zoho CRM and ServiceDesk Plus On-Premises using the below triggers and actions
All Triggers - A trigger kickstarts the flow
New user
Triggers when a new user is created
New lead
Triggers when a new lead is created
User created or updated
Triggers when the details of an existing user are created or updated
Updated module entry
Triggers when an entry is updated in the selected module
New module entry
Triggers when a new entry is made in the selected module (eg., Leads, Deals, etc)
Updated deal
Triggers when an existing deal is updated
Entry created or updated
Triggers when a record entry is created or updated
New module
Triggers when a new module is created
New contact
Triggers when a new contact is created
New note
Triggers when a new note is added
Request updated in template
Triggers when an existing request is updated in the selected template
Request updated
Triggers when the details of an existing request are updated
Request created
Triggers when a new request is created
Request created in template
Triggers when a new request is created in the selected template
All Actions - Actions are the automated tasks
Update related module entry
Relates an entry in this module with an entry in another module
Enroll cadence
Enrolls an existing record to a cadence
Raise signal
Raises a signal to Zoho CRM
Update module entry
Updates the specified module entry
Create module entry
Creates a new module entry (eg., Leads, Deals, etc)
Send email template
Sends an email to the specified users
Un-enroll cadence
Un-enrolles a record from the cadence
Add note
Adds a note to the selected module
Draft email
Drafts an email for the selected record
Convert lead to contact
Converts a lead to a contact
Send mail merge
Sends a mail merge with details of the selected record
Create or update module entry
Creates a new module entry. Updates the module entry if it already exists
Create or update lead
Creates a new lead. Updates the lead details if the email already exists.
Create or update contact
Creates a new contact. Updates the contact details if the email already exists.
Remove tags
Removes tags from the specified record
Add user
Adds a new user
Add tags
Adds tags to the specified record
Update user
Updates the details of an existing user based on user ID
Fetch lead
Fetches a lead by email address or unique ID
Fetch user
Fetches the details of an existing user by name or email address
Fetch contact
Fetches a contact by email address, unique ID, or name
Fetch account
Fetches an account by its name or unique ID
Clone module entry
Clones an existing module entry
Fetch event
Fetches an event by its title or unique ID
Fetch deal
Fetches a deal if at least one of the following is filled: Account name, Contact name, Stage
Fetch inventory template
Fetches an inventory template using ID
Fetch email template
Fetches an email template by name
Delete module entry
Deletes the specified entry
Cancel call
Cancels a event
Fetch module entry
Fetches a module entry by the specified values
Fetch product
Fetches a product by its name or unique ID
Create problem
Creates a new problem
Create request note
Creates a note for the selected request
Associate request with problem
Associates an existing request with the specified problem
Add solution
Adds a new solution
Create request
Creates a new request
Create change
Creates a new change
Update problem
Updates the details of an existing problem
Update request
Updates the details of an existing request
Update solution
Updates the details of an existing solution based on its ID
Update change
Updates the details of an existing change
Fetch request - By ID
Fetches the details of an existing request by ID
Fetch problem
Fetches the details of an existing problem by ID
Fetch change
Fetches the details of an existing change by display ID
What is Zoho CRM?
Zoho CRM is an on-demand customer relationship management application. You can customize your workflows and information, predict sales with detailed reports, and even monitor trends on social media to discover leads.
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What is ServiceDesk Plus On-Premises?
ManageEngine ServiceDesk Plus is help desk software with built-in asset and project management. You can track configuration changes, map relationships, and view data graphically to make informed decisions.
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Learn more >You can consider me a low-code person. Anyone, regardless of their knowledge in coding, can automate their business using Zoho Flow. I think that's the beauty of it.
Marian Lylee Pascua
Founder and CEO, Syncify
I’m a lawyer by training, not a developer, but I built these flows myself. That says something about how accessible Zoho Flow is. It has helped us save over $100,000 and 1,200 hours every year.
Morten Lodal Askekilde
Chief Operating Officer, Alps Education
Zoho Flow has automated all my manual work and helped me reinvest in my business. It ensures all my data is consistent and accurate across all my apps and helps me offer a uniform customer experience. Using Zoho Flow, I'm saving 180 hours and over $10,000/year. It has ensured I can easily scale my business at any time.
Frank Cowell
Founder and CEO, SHARC Energy
