Integrate Freshservice with Office 365
Send information between Freshservice and Office 365 automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
All Triggers - A trigger kickstarts the flow
Problem created
Triggers when a new problem is created
Updated problem
Triggers when any detail of a problem is updated
Ticket created
Triggers when a new ticket is created
Updated user
Triggers when any detail of a user is updated
Updated ticket
Triggers when any detail of a ticket is updated
Release created
Triggers when a new release is created
Updated release
Triggers when any detail of a release is updated
User created
Triggers when a new user is created
Calendar added
Triggers when a new calendar is added
Event updated
Triggers when any detail of an existing event is updated
Contact added
Triggers when a new contact is added
Email received
Triggers when a new email is received
Event added
Triggers when a new event is added in the selected calendar
All Actions - Actions are the automated tasks
Create asset
Creates a new asset
Create department
Creates a new department
Create problem
Creates a new problem
Create contract
Creates a new contract
Create release
Creates a new release
Create requester
Creates a new requester
Create ticket
Creates a new ticket
Update asset
Updates the details of an existing asset
Update ticket
Updates the details of an existing ticket
Fetch asset attribute
Fetches an asset type's attribute (product or vendor) by its name
Fetch department
Fetches an existing department by its name or ID
Fetch asset
Fetches an existing asset by either its name or ID
Fetch ticket
Fetches the details of a ticket by its subject and the requester's ID/email address
Fetch agent
Fetches an existing agent by email
Create contact
Creates a new contact
Create event
Creates a new event in the selected calendar
Send email
Creates and sends an email to a recipient
Add user
Adds a new account user
Update contact
Updates the details of an existing contact by ID
Update event
Updates the details of an existing event by ID
Find contact folder
Finds a contact folder using name
Fetch event
Fetches the details of an existing event by title or ID
Invite user
Invites the specified user to your group
Fetch contact
Fetches the details of an existing contact by name
What is Freshservice?
Freshservice is cloud based IT service management software. You can collaborate with your team, make informed decisions with the analytics, and manage your problems, change, and release.
Similar apps
What is Office 365?
Office 365 is a suite of cloud apps by Microsoft. You can manage all your services from one place, collaborate with colleagues, and access data across devices.
Similar apps
Bulid comprehensive workflows using
Webhook triggers
Receive your data from a wider range of services in multiple formats, like JSON, form data, and plain text.
Learn more >
Logic
Create customized business workflows by including advanced logic elements like if-then branches, time delays, and more.
Learn more >
Custom functions
Write simple scripting functions to format data, call web APIs, send emails, and more.
Learn more >Zoho Flow had eliminated the most routine and repetitive tasks that were creating a huge burden on our employees, leading to many unnecessary delays and mistakes. Now, we have better data integrity and we serve our customers faster. It is on a totally different level. Know more
Louis Castellano
CEO, Lakeside CNC Group
Fabricroot's manual process of maintaining and managing inventory was then automated using Zoho Flow. Without Zoho Flow, the project would have taken longer to integrate and encountered unknown challenges. Zoho Flow now acts as the backbone of their online business. Know more
Harnoor Abroll
Technical and Operations Head, TruAct
Zoho Flow has truly empowered us to get real-time results and go paperless, saving us weeks of manual work. It's an indispensable tool for our business. Know more
Toto
Technical Engineer, Master Liveaboards
