Integrate Zendesk with Google Drive
Send information between Zendesk and Google Drive automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket updated
Triggers when the details of a ticket is updated
Ticket created
Triggers when a new ticket is created
User created
Triggers when a new user is created
Organization created
Triggers when a new organization is created
Folder uploaded
Triggers when a new folder is uploaded to your drive. Optionally you can set this to trigger to folder uploaded to a specific folder but not its subfolders.
Modified File
Triggers when a file is modified. Optionally you can set this trigger to run in a specific folder but not its subfolders
File uploaded
Triggers when a new file is uploaded to your drive. Optionally you can set this trigger to run in a specific folder but not its subfolders
All Actions - Actions are the automated tasks
Create Organization
Creates a new organization
Create User
Creates a new user
Create Ticket
Creates a new ticket
Create Request
Creates a new ticket in a verified end user's account
Add Tag
Adds tag to the selected ticket
Update Ticket
Updates an existing ticket status or adds comments
Update User Details
Updates an existing user's details
Update Organization
Updates an existing organization
Add Comment
Adds comment to the selected ticket
Fetch Organization
Fetches the details of an existing organization
Fetch Ticket
Fetches a ticket by ID
Fetch User
Fetches the details of an existing user by ID
Copy file
Creates a copy of the specified file
Create folder
Creates a folder or subfolder
Create team drive
Creates a new team drive
Create file or folder shortcut
Creates a shortcut to the specified file or folder
Create sharing preference
Creates a new sharing preference to a google drive file
Rename file or folder
Renames the specified file or folder
Move file or folder
Moves a file or folder from one folder to another
Fetch folder
Fetches a folder with search input. Optionally you can set this action to run in a specific folder but not its subfolders.
Fetch file
Fetches a file with search input. Optionally you can set this action to run in a specific folder but not its subfolders
What is Zendesk?
Zendesk is a cloud-based help-desk solution that helps you track, prioritize, and solve customer interactions. You can add dynamic content, use or define macros to respond quickly, and obtain detailed insights on all your customers.
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What is Google Drive?
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Learn more >It is amazing what processes can be automated [with Zoho Flow]. It can be difficult to visualize what can be done. Ask the experts at Zoho Flow, they can tell you straight away and if it needs customization they will help you build it! Know more
Owain ap Rees
Sales Director, Artico
All the interactions, including customer relationship management, are automated and pre-determined in Zoho Flow. This allows our employees to concentrate on the tasks that are more important than the manual data inputs. Know more
Louis Castellano
CEO, Lakeside CNC Group
Zoho Flow has automated our entire "Security Operations" process, saving us a lot of manual work and admin overhead, in turn enabling us to focus our efforts on providing clients with accurate and quality services.
Neville Mader
Director, Perth Security Services
