Integrate Atera with ServiceDesk Plus Cloud
Send information between Atera and ServiceDesk Plus Cloud automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Atera and ServiceDesk Plus Cloud using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket resolved
Triggers when an existing ticket is resolved or closed
Alert created
Triggers when a new alert is created
Project task created
Trigger when a new task is created in project
Request approved
Triggers when an existing request is approved
Project task worklog created
Triggers when a new project task worklog is created
Request created in template
Triggers when a new request is created in the selected template
Project member added
Triggers when a new member is added in project
Release status updated
Triggers when the status of an existing release is updated
Project task updated
Triggers when an existing task is updated
Request updated in template
Triggers when an existing request is updated in the selected template
Change status updated
Triggers when the status of an existing change is updated
Notification sent
Triggers when a user sends a notification
Project task comment added
Triggers when a new project task comment is added
Project updated in template
Triggers when a project is updated under selected template
Request task worklog created
Triggers when a request task worklog is created
Note created
Triggers when a new note is created
Milestone created
Triggers when a new milestone is created
Release updated
Triggers when the details of an existing release are updated
Milestone comment added
Triggers when a new comment is added in milestone
Milestone updated
Triggers when a milestone is updated
Request worklog created
Triggers when a new request worklog is created
Project created
Triggers when a new project is created
Requester created
Triggers when a new requester is created
Release note updated
Triggers when an existing release note is updated
Change created
Triggers when a new change is created
Request task updated
Triggers when the details of an existing request task are updated
Problem created
Triggers when a new problem is created in a template
Request updated
Triggers when the details of an existing request are updated
Change updated
Triggers when a change is updated
Task closed
Triggers when a task is closed
Release task updated
Triggers when a release task details are updated
Release note created
Triggers when a new release note is created
Request task created
Triggers when a new request task is created
Release created
Triggers when a new release is created
Project updated
Triggers when a project is updated
Project created in template
Triggers when a new project is created in selected template
Project comment added
Triggers when a new project comment is added
Request created
Triggers when a new request is created
Release task created
Trigger when a new release task is created
Asset created
Triggers when a new asset is created
All Actions - Actions are the automated tasks
Add contact
Creates a new contact
Create ticket
Creates a new ticket
Create alert
Creates a new alert
Add customer
Creates a new customer
Update customer
Updates the details of an existing customer
Update ticket
Updates the details of an existing ticket
Update contact
Updates the details of an existing contact
Fetch ticket
Fetches the details of an existing ticket using ticket ID
Fetch alert
Fetches the details of an existing alert using alert ID
Fetch contact
Fetches the details of an existing contact using contact ID
Fetch customer
Fetches the details of an existing customer using customer ID
Send Notification
Sends a request notification
Create request
Creates a new request
Create problem
Creates a new problem
Add milestone comment
Adds a new milestone comment
Create release task
Creates a new task in a release
Create release note
Creates a note for the selected release
Associate release with problem
Associates a release with a problem
Associate request with problem
Associates a request with a specific problem
Associate release with change
Associates a release with an existing change
Add solution
Adds a new solution
Create technician
Creates a new technician
Create requester
Creates a new requester
Create request worklog
Creates a new request worklog
Create request task worklog
Creates a new request task worklog
Create release
Creates a new release
Create milestone
Creates a new milestone
Create milestone task worklog
Creates a new milestone task worklog
Create request task
Creates a new request task
Create project task worklog
Creates a new project task worklog
Create change
Creates a new change
Create project task
Creates a new task in a project
Create request note
Creates a note for the selected request
Add comment
Adds a new comment to a project, milestone, or to tasks under a project or milestone
Add project member
Adds a new project member
Create project
Creates a new project
Update request
Updates the details of an existing request
Update release task
Updates the details of an existing release task
Update requester
Updates the details of an existing requester based on ID
Update technician
Updates the details of an existing technician
Update project
Updates the details of an existing project
Update problem
Updates the details of an existing problem
Update project task
Updates the details of an existing project task
Update Release
Updates the details of an existing release
Update milestone
Updates the details of an existing milestone
Update change
Updates the details of an existing change
Fetch release task
Fetches the details of an existing release task by id or title
Fetch project by ID
Fetches the details of an existing project by ID
Fetch technician attributes
Fetches the details of an existing technician attribute by name
Fetch release
Fetches the details of an existing release by its id or display id or title
Find a request attribute
Fetches a request attribute by its name
Fetch problem attribute ID
Fetches the selected problem's attribute ID by name
Fetch project task
Fetches the details of an existing project task by ID
Fetch request by internal ID
Fetches a request using its internal ID
Fetch release attribute
Fetches the details of release attributes by name
Fetch request by ID
Fetches the details of an existing request by ID
Fetch problem
Fetches the details of an existing problem by ID
Fetch change attribute
Fetches the details of an existing change attribute by name
Fetch solution topic
Fetches a solution topic by its name
Fetch requester
Fetches the details of an existing requester by email address
Fetch release UDF attributes
Fetches the user-defined field (UDF) attributes of a release by name
Fetch milestone
Fetches the details of an existing milestone by ID
Fetch change UDF attributes
Fetches the user-defined field (UDF) attributes of a change by name
Fetch request UDF attributes
Fetches a request UDF attribute by its name
What is Atera?
Atera is an IT management solution that enables monitoring, management and automation of SMB IT networks from a single console. It includes remote control, patch management, discovery, inventory of IT assets, monitoring, security, backup, and more.
What is ServiceDesk Plus Cloud?
ManageEngine ServiceDesk Plus is help desk software with built-in asset and project management. You can track configuration changes, map relationships, and view data graphically to make informed decisions.
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