Integrate Freshdesk with Brilliant Directories
Send information between Freshdesk and Brilliant Directories automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Freshdesk and Brilliant Directories using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Contact created
Triggers when a new contact is created
Ticket updated
Triggers when the details of an existing ticket are updated
Contact updated
Triggers when the details of an existing contact are updated
Ticket note added
Triggers when a note is added to the selected ticket
Ticket created
Triggers when a new ticket is created
Post photo album
Triggers when a member creates or edits a photo album, digital product, product, classified, or property post
Admin subscription or invoice action
Triggers when an admin creates a new subscription, modifies an existing subscription, refunds an invoice, or manually updates an invoice
Newsletter signup
Triggers when a user submits the newsletter signup form on the site
Lead submitted
Triggers when a user submits a lead form on the site
Post comment submitted
Triggers when a member submits a comment on a post
Member plan cancelled
Triggers when a member cancels their membership plan from their dashboard
Contact us form submitted
Triggers when a visitor or member submits the Contact Us form on the site
Member review submitted
Triggers when a user submits a review for a member
Post standard
Triggers when a member creates or edits a video, article, blog post, job, event, coupon, audio, or discussion post
Profile photo form submitted
Triggers when a member uploads or updates their profile photo, logo, or cover photo
Free plan signup
Triggers when a member signs up for a free membership plan through the site
Additional details form submitted
Triggers when a member submits the Additional Details form in their dashboard
Contact details form submitted
Triggers when a member submits the Contact Details form in their dashboard
About me form submitted
Triggers when a member submits the About Me form in their dashboard
Unsubscribe form submitted
Triggers when a member submits the newsletter unsubscribe form
Member clicked email verification link
Triggers when a member clicks the email verification link to confirm their email address
Member plan changed
Triggers when a member upgrades or downgrades their membership plan
All Actions - Actions are the automated tasks
Create contact
Creates a new contact
Create group
Creates a new group
Create company
Creates a new company
Create ticket
Creates a new ticket
Create forum
Creates a new forum in the selected category
Add notes to ticket
Adds private or public notes to the selected ticket
Create forum category
Creates a new forum category
Update ticket
Updates the details of an existing ticket
Update company
Updates the details of an existing company
Update contact
Updates the details of an existing contact
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch group by ID
Fetches the details of an existing group by ID
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch company by ID
Fetches the details of an existing company by ID
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch company
Fetches the details of an existing company by domain
Validate user login
Validates a user via email and password and returns account details on success
Create album photo
Creates a new photo album
Create multi image post
Creates a new multi image post
Create single image post
Creates a new single image post
Create user review
Creates a new user review
Create data category
Creates a new data category
Create widget
Creates a new widget
Create lead
Creates a new lead
Create user
Creates a new user
Match lead to member
Matches a specific lead to a member manually by their user ID
Create unsubscribe list
Adds an email to the unsubscribe list to stop future emails from a specific website
Update user review
Updates the details of an existing user review
Update widget
Updates the details of an existing widget
Update lead
Updates the details of an existing lead
Update user
Updates the details of an existing user
Fetch unsubscribe list by ID
Fetches the details of an existing unsubscribe list by ID
Fetch user by ID
Fetches the details of an existing user by ID
Fetch multi image post by user ID
Fetches the details of an existing multi image post by user ID
Fetch lead by ID
Fetches the details of an existing lead by ID
Fetch multi image post by ID
Fetches the details of an existing multi image post by ID
Fetch user review by ID
Fetches the details of an existing user review by ID
Fetch widget by ID
Fetches the details of an existing widget by ID
Fetch single image post by ID
Fetches the details of an existing single image post by ID
Fetch album photo by ID
Fetches the details of an existing photo album by ID
Fetch data category by ID
Fetches the details of an existing data category by ID
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
Similar apps
What is Brilliant Directories?
Brilliant Directories is a platform to build and manage membership sites and directories, with tools to handle member subscriptions, leads, and user accounts.
Similar apps
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Logic
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Custom functions
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Learn more >Zoho Flow was the main reason we decided in favor of the Zoho platform. An ability to integrate the different parts of the platform is priceless, and we were able to set as many process triggers as we need. Currently, we have eight large flows. They integrate Zoho Books, Zoho Desk, Zoho CRM, and Zoho Cliq in various combinations. Learn more
Louis Castellano
CEO, Lakeside CNC Group
Zoho Flow has the ability to connect various apps in a simple way. It helped us provide our clients with an automated billing process that saves them over 50 hours of manual work per year. The platform is intuitive and easy to use even for non-developers like me.
Julien Granjean
CEO, iDAYit
Fabricroot's manual process of maintaining and managing inventory was then automated using Zoho Flow. Without Zoho Flow, the project would have taken longer to integrate and encountered unknown challenges. Zoho Flow now acts as the backbone of their online business. Learn more
Harnoor Abroll
Technical and Operations Head, TruAct
