Integrate Freshdesk with Google Drive for Workspace
Send information between Freshdesk and Google Drive for Workspace automatically, without writing any code, using Zoho Flow.
Explore prebuilt integration flows to get started
Create a shortcut to the specified file or folder in Google Drive for Workspace when a new contact is created in Freshdesk
Integrate Freshdesk with Google Drive for Workspace using Zoho Flow. Whenever a new contact is created in Freshdesk, Zoho Flow automatically creates a shortcut to the specified file or folder in Google Drive for Workspace. This integration keeps your workflows in sync and eliminates manual work.
Set up this flow in minutes — no coding required.
How it works
- The flow triggers when a new contact is created in Freshdesk.
- Zoho Flow creates a shortcut to the specified file or folder in Google Drive for Workspace.
Create a shortcut to the specified file or folder in Google Drive for Workspace when a new contact is created in Freshdesk
Freshdesk + Google Drive for Workspace
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Supported triggers and actions
Integrate Freshdesk and Google Drive for Workspace using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Contact created
Triggers when a new contact is created
Ticket updated
Triggers when the details of an existing ticket are updated
Contact updated
Triggers when the details of an existing contact are updated
Ticket note added
Triggers when a note is added to the selected ticket
Ticket created
Triggers when a new ticket is created
File uploaded
Triggers when a new file is uploaded to your drive
File created or modified
Triggers when a new file is created or an existing file is modified
Folder uploaded
Triggers when a new folder is uploaded to your drive
All Actions - Actions are the automated tasks
Create contact
Creates a new contact
Create group
Creates a new group
Create company
Creates a new company
Create ticket
Creates a new ticket
Create forum
Creates a new forum in the selected category
Add notes to ticket
Adds private or public notes to the selected ticket
Create forum category
Creates a new forum category
Update ticket
Updates the details of an existing ticket
Update company
Updates the details of an existing company
Update contact
Updates the details of an existing contact
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch group by ID
Fetches the details of an existing group by ID
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch company by ID
Fetches the details of an existing company by ID
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch company
Fetches the details of an existing company by domain
Share file with user
Shares a file or a folder with the specified email address
Copy file
Creates a copy of the specified file
Create team drive
Creates a new team drive
Create folder
Creates a new folder or subfolder
Create file or folder shortcut
Creates a shortcut to the specified file or folder
Move file or folder
Moves an existing file or folder to another folder
Rename file or folder
Renames the specified file or folder
Create sharing preference
Creates a new sharing preference to a specific file or folder
Fetch folder
Fetches the details of an existing folder using search input
Fetch file
Fetches the details of an existing file using search input
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
What is Google Drive for Workspace?
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Learn more >All the interactions, including customer relationship management, are automated and pre-determined in Zoho Flow. This allows our employees to concentrate on the tasks that are more important than the manual data inputs. Learn more
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