Integrate Freshdesk with Jira cloud
Send information between Freshdesk and Jira cloud automatically, without writing any code, using Zoho Flow.
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Supported triggers and actions
Integrate Freshdesk and Jira cloud using the below triggers and actions
All Triggers - A trigger kickstarts the flow
Contact created
Triggers when a new contact is created
Ticket updated
Triggers when the details of an existing ticket are updated
Contact updated
Triggers when the details of an existing contact are updated
Ticket note added
Triggers when a note is added to the selected ticket
Ticket created
Triggers when a new ticket is created
Comment created
Triggers when a new comment is added to the issue
Comment updated
Triggers when a comment is updated to the issue
User created
Triggers when a user is created
Work log updated
Triggers when a work log is updated
Version released
Triggers when a project version is released
Project updated
Triggers when a project is updated
Work log created
Triggers when a new work log created
Project created
Triggers when a new project is created
Issue updated in selected type
Triggers when an issue is updated in a selected project and issue type
Version created
Triggers when a new project version is created
Issue created
Triggers when a new issue is created
Issue created in selected type
Triggers when a new issue of the selected type is created
Issue updated
Triggers when an issue is updated
All Actions - Actions are the automated tasks
Create contact
Creates a new contact
Create group
Creates a new group
Create company
Creates a new company
Create ticket
Creates a new ticket
Create forum
Creates a new forum in the selected category
Add notes to ticket
Adds private or public notes to the selected ticket
Create forum category
Creates a new forum category
Update ticket
Updates the details of an existing ticket
Update company
Updates the details of an existing company
Update contact
Updates the details of an existing contact
Fetch ticket
Fetches the details of an existing ticket by requester email address and subject
Fetch ticket priority by ID
Fetches the priority details of a specific ticket by ID
Fetch group by ID
Fetches the details of an existing group by ID
Fetch agent
Fetches the details of an existing agent by email address, phone number, or mobile number
Fetch ticket priority
Fetches the priority details of a specific ticket by label
Fetch contact
Fetches the details of an existing contact by email address, phone number, or mobile number
Fetch ticket status by ID
Fetches the status of a specific ticket by ID
Fetch contact by ID
Fetches the details of an existing contact by ID
Fetch company by ID
Fetches the details of an existing company by ID
Fetch ticket status
Fetches the status of a specific ticket by label
Fetch agent by ID
Fetches the details of an existing agent by ID
Fetch ticket by ID
Fetches the details of an existing ticket by ID
Fetch company
Fetches the details of an existing company by domain
Create worklog
Creates a new issue worklog
Create user
Creates a new user
Create issue
Creates a new issue in a selected project and issue type
Create comment
Creates a new comment for the specified issue
Create project
Creates a new project
Update issue
Updates the details of the specified issue
Fetch issue
Fetches the details of an existing issue
Fetch user
Fetches the details of an existing user
Fetch issue field options
Fetches the specific issue field options by using its ID or name
Fetch project
Fetches the details of an existing project
What is Freshdesk?
Freshdesk is an online cloud-based customer service platform. You can keep track of your conversations, collaborate with colleagues, and improve team efficiency with accurate metrics.
What is Jira cloud?
Jira Cloud is a project management software for agile teams. You can prioritize backlogs, track issues, and plan sprints to manage your projects effectively.
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